Help Desk Ticketing System for Small - Medium Businesses

Deliver awesome support with small business ticketing system

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Track all customer-facing emails in a shared inbox
Manage tickets on a single dashboard
Enhance small business productivity
Monitor performance & scale your small business

Get Started Free

No credit card required.

Get a Demo

What is Small Business Help Desk Software?

Small business help desk software is specifically designed to meet the customer service needs of small to midsize businesses. You can bring together all support channels such as email, social media, phone, live chat, etc., in one place and keep track of customer conversations. Moreover, help desk software for small businesses can help you organize tickets, prioritize urgent issues, monitor agent performance, and delight customers.

Why Do Small Businesses Need Help Desk Ticketing System?

Track All Support Tickets

Support tickets can easily slip through the cracks if not handled correctly. With the best help desk software for small business, you can track the complete lifecycle of a ticket - from incoming to resolved.

Improve Response Time

A small business ticketing system can help you find all customer queries and issues in one place. Agents can start working on customer issues as soon as they are online and resolve tickets much faster

Monitor Customer Satisfaction

As a small business, you cannot afford to have unhappy customers. With a help desk tool, you can share CSAT, NPS surveys with customers from time to time and monitor the customer experience.

Email Management

Manually managing your customer service tasks, especially when you have a small team, can get frustrating. With a small business helpdesk, you can automate a majority of tasks and enhance team productivity.

What Does ProProfs Help Desk Offer for Small Businesses?

ProProfs Help Desk has been diligently designed to meet the support needs of small companies and expedite their growth. No matter if your small business has a support team of two or fifty members, you can get started in no time. With our Gmail-like interface, agents can resolve issues and delight customers without the need for extensive training. With ProProfs, you can take small steps for BIG results!

Capture requests from email, live chat & web forms
Create a dedicated knowledge base & reduce support costs
Leverage powerful automation tools & enhance productivity
Enjoy our affordable & flexible pricing

Track All Customer-Facing Emails in a Shared Inbox

Deliver excellent customer support with small business help desk

Manage all your customer-facing emails such as @Sales, @Support, @Accounts, etc. with a shared inbox. Tailor our help desk software for your small business by adding users, assigning roles, and tracking customer conversations. Automatically route support tickets to ensure every agent has an equal number of tickets for effective management and faster resolution. Automate ticket organization using filters, priorities, and labels.

Track all customer emails in a shared inbox
Add users & manage roles & permissions
Auto-route tickets to the right agents or teams.
Collaborate and respond to tickets faster.

Manage Tickets on a Single Dashboard

Distribute tickets optimally for effective management

Create an ideal support environment for your small business by organizing agents into teams based on roles, task assignments, permissions, and expertise. Optimally assign and distribute tickets among all your agents with the round-robin ticket assignment feature. Moreover, our support software for small business helps you set up workflow rules around filters, priorities, and service level agreements for efficient ticket management.

Organize agents into teams
Round-robin ticket assignment
Manage tickets in one place
Set up workflow rules

Enhance Small Business Productivity

Automate manual tasks with customer support software for small businesses

Increase the productivity of your small customer service team by creating canned responses for common issues. Develop powerful chatbots to generate leads, engage customers, and support your global customers 24x7. With our ticketing system for small businesses, you can send automated alerts and keep everyone on the same page. Moreover, automated email surveys can help you capture valuable feedback right after a support interaction.

Respond faster with canned responses
Assist customers 24x7 with chatbots
Automated notifications & alerts
Share surveys for ticket ratings

Monitor Performance & Scale Your Small Business

Get insightful reports & improve the customer experience

Gain insight into average first response time, ticket resolution time, agent ratings, customer reviews, and understand where your business stands. Use our help desk software for SMB to track the daily, weekly, and monthly performance of your agents. Generate insightful reports in a single click and monitor CSAT, NPS, CES, and other customer experience metrics.

Track response & resolution time
Monitor agent performance
Create insightful reports
Measure CSAT, NPS & CES

Features

Track Tickets
Always know who is working on what with the ticketing system for small-medium businesses (SMB).
Prioritize Tickets
Make sure the most critical tickets get solved first using our help desk software for small business.
Solve Tickets
Make ticket resolution easy with powerful features like Canned responses & Knowledge Base integration.

Share Knowledge
Customers love self-service knowledge base resources with the best help desk software for small business.
Instant Support
Allow customers to chat with your agents easily, right on your website, 24/7.
Train Agents & Customers
Train customers and agents with online training courses with a small business ticketing system.

Testimonials

"Everyone should give it a try!"

I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

Professor Daniel Stein

Director of Technology Initiatives, Touro College
"Excellent Customer Service!"

ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

Bill Wisell

Health Licensing Coordinator, Nebraska Department of Human and Health Services