What Is Ticket Deflection? 10 Tips to Boost Ticket Deflection & Delight Customers!
Does it feel like you’re drowning in a sea of customer support tickets?
8 Best eDesk Alternatives and Competitors in 2025
If you’re still using the eDesk ticketing system in , you could miss out on a lot.
What is AI Helpdesk Management and How to Use It?
Is your help desk team looking to achieve more with less? If you answered yes, you probably considered artificial intelligence (AI) as a solution.
11 Best Complaint Management Software for Faster Issue Resolution in 2025
“Your most unhappy customers are your greatest source of learning.” — Bill Gates Whenever entrepreneurs tell me they are sick of customer complaints, I think of the above-mentioned Bill Gates’s famous quote. While customer grievances are inevitable, I think they help your business learn from mistakes and improve. It’s all about perspective! If you, too,...
10 Best IT Ticketing Systems for Uninterrupted IT Support in 2025
If you’ve ever managed IT support, you know the struggle. Tracking requests gets messy. Responses are slow because everything’s manual. No one knows who’s doing what. And forget about prioritizing urgent issues—it’s chaos.
8 Best Help Desk Software for Schools and Universities: Updated List for 2025
As someone who’s worked closely with schools, I’ve seen the struggles firsthand.
Unlock Success: 8 Customer Success Plan Templates You Can’t Miss in 2024
Whether you wish to build the next tallest skyscraper or make the most of your customer success efforts – all great things start with a great plan!
8 Best HappyFox Alternatives for Improved Customer Support in 2025
HappyFox has established itself as a prominent player in the customer support software industry. However, if you’ve tried HappyFox and found it doesn’t quite meet your business requirements, you’re not alone.
8 Best SysAid Alternatives & Competitors for 2025
SysAid is one of the most popular service desk platforms available on the market today.
12 Best Help Desk Software to Streamline Customer Support in 2025
Did you know the help desk software market is set to hit a whopping $21.8 billion by 2027? That’s a giant leap, and it’s no surprise—businesses increasingly rely on cutting-edge tools to upgrade customer support. Whether you want to improve communication, automate tasks, or boost customer satisfaction, the right help desk software can make it a...