Deepak Som

Author

Deepak Som

Author & Editor at ProProfs |

Deepak is a staff writer and editor at ProProfs.com. He has extensive knowledge in customer support, self-service knowledge bases, AI help desks, sales, live chat, escalation pathways, and problem-resolution strategies. His passion for delivering exceptional customer experiences, combined with his expertise in various customer service platforms, has made him a sought-after consultant in the industry.

Articles by Deepak Som

Last modified: February 23, 2025

What Is Ticket Deflection? Explore 10 Tips to Deflect Tickets & Empower Customers

When your support team receives more tickets than they can handle, customer frustration builds, and your team’s efficiency takes a hit. But what if your customers could find answers before they hit that “Contact Support” button? This can be a reality with ticket deflection. With the right deflection practices in place, your team can reduce...
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Last modified: February 23, 2025

12 Best Help Desk Software to Streamline Customer Support in 2025

Did you know the help desk software market is set to hit a whopping $21.8 billion by 2027? That’s a giant leap, and it’s no surprise—businesses increasingly rely on cutting-edge tools to upgrade customer support. Whether you want to improve communication, automate tasks, or boost customer satisfaction, the right help desk software can make it a...
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