Delightfully Simple Way to Resolve, Route & Retain Customers Orange bottom line

Forever FREE account for a single user with all premium features!
Single User (Free)
For growing businesses
Business
For an established business & enterprise

FREE PLAN

$0.00

single agent /forever free

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Got Questions? Schedule a demo and get all your questions answered.

What's included in this price? Everything.

  • tick Unlimited Inboxes
    Easily manage all customer-facing inboxes (sales@, support@, help@, billing@, contact@ etc.) so you never miss a customer request.
  • tick Unlimited Ticket History
    Browse tickets & track conversations with customers.
  • tick Email Ticketing

    (100 tickets/month)

    Convert every incoming email into a trackable support ticket — manage all customer emails from a single shared inbox, route to the right team member, and maintain full conversation history. Essentials plan includes 1,000 tickets/month.
  • tick Tags, Labels & Search
    Organize and find tickets instantly — tag incoming tickets with custom labels to categorize by issue type, priority, or customer, then search across your entire queue by keyword, tag, date, or agent to pinpoint conversations in seconds.
  • tick Canned Responses
    Utilize canned responses to improve ticket response time, response consistency & professionalism.
  • Mobile App
    Monitor & respond to tickets anytime, anywhere, from any mobile device.
  • Advanced Reports
    Basic Reports: ticket volume trend, agent performance evaluation. Advanced Reports: all basics + first response time, custom field reports, child ticketing reporting, ticket satisfaction.
  • Ticket Ratings & Feedback
    Get customer feedback on every ticket so you can track agent/helpdesk performance & customer delight.
  • Custom Fields & Filters
    Add more details about a ticket to speed up the ticket resolving process. Create custom fields, and add custom filters to divide tickets and set priorities.
  • Overdue Time
    Set maximum resolution time for tickets.
Plus:
  • tick File Attachments
    Users & customers can send each other attachments through tickets.
  • tick Business Hours
    Agent availability settings allow you to set the hours when your agents are active on the helpdesk.
  • tick Bookmark
    Bookmark important tickets for easy retrieval.
  • API & SSO
    Pass user details like name & email from other apps to your helpdesk so that users are automatically identified & tracked. Gain access to 3rd party integrations with globally renowned security & identity authentication protocols. Enable Single Sign-On using enterprise identity providers such as Active Directory & LDAP.
  • Advanced Search
    Find any ticket in seconds by keyword, customer name, agent, date range, tag, or status — pinpoint conversations across all inboxes without re-reading your queue
  • Integrations
    Basic: integration with Survey Maker, offline chat messages. Advanced: all basics + integration with ProProfs Knowledge Base, Chat, Salesforce, MS Dynamics, etc.

Want Dedicated Onboarding & Success? Try Business Plan. With a Dedicated Onboarding Manager & Delightful Support!
Get 24/7 email, phone, and live chat support. Enjoy personalized onboarding and support with a dedicated Success Manager.

Add our White Label Package for just $300/year

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Smart, Connected Tool Suites

Customer Delight Suite
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Unified platform to automate customer support
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Customer Growth Suite
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Unified platform to grow leads & support
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We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.

You've Got Questions. We've Got Answers.

How quickly can I start my help desk?

Setting up the ProProfs Help Desk is easy. When you login to ProProfs Help Desk for the first time you can set up your shared inbox settings (e.g. help@, support@, etc.). As soon as your inbox is set up, you can begin processing tickets. Our support team can walk you through the entire process after sign-up.

Who is a user?

A User is an agent who resolves customer questions using a Help Desk software. Typically, users include support agents, billing team members, developers who are assigned to fix bugs, etc. They are able to resolve support requests, can be assigned tickets/incidents and interact with customers to resolve issues.

Can I customize my Help Desk?

Yes, you can add your own branding with customizable colors and white-label the responses to your customers.

Can I use self-help articles to facilitate Help Desk?

Of course! Your Help Desk subscription also includes Knowledge Base. Here’s How to Integrate ProProfs Knowledge Base with Help Desk.

Can I provide chat support within Help Desk?

Yes, with the integration of Live Chat and Help Desk, you will not miss a single customer query. Any offline chat messages by your customers are automatically converted into tickets that you can address later from your ProProfs Help Desk account.

What types of payment methods do you accept?

Currently, we accept Visa, MasterCard, Discover, and American Express. We do not accept PayPal. For purchases over $3000, we can accept check payments with an additional processing fee of $100. Please contact sales@proprofs.com if you are interested.

How do I cancel my plan?

It's simple. Just email us at billing@proprofs.com.

How does the 15-days money-back guarantee work?

Our 15-days money-back guarantee means in case you cancel your subscription within 15 days of signing up, you will not be charged anything as well as you’ll get your money back. We do not want your money unless you are truly happy with our product.

Do I need to give my credit card details while signing up for the trial?

No, you do not need to provide us with your credit card details when you sign up for the trial account.

Press & Ratings

The wall street
entrepreneur india
wired
forbes
business rockstar
ProProfs Help Desk Software Capterra Review
ProProfs Help Desk Software SoftwareSuggest Review
ProProfs Help Desk Software FinancesOnline Review
ProProfs Help Desk Software G2Crowd Review
ProProfs Help Desk Software SaaSGenius Review
ProProfs Help Desk Software CrozDesk Review
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