Best Help Desk Software for Customer Delight

All-in-one ticketing system software to centralize all your inboxes & teams
  • Use AI for faster ticket resolution
  • Centralize issues from multiple channels
  • Collaborate with shared inboxes
  • Increase agent productivity with automation
  • Improve support performance with reports
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What Is Help Desk Software?

Help desk software streamlines customer support by centralizing all inquiries and requests in one place. It acts as a command center for your customer service team, enabling them to manage and resolve issues efficiently. The best help desk software helps automate repetitive tasks, collaborate with other team members and departments, and make data-driven decisions to improve support.

  • tick ProProfs chat tick Track all incoming requests
  • tick ProProfs chat tick Improve team productivity
  • tick ProProfs chat tick Delight customers & employees

Who Uses a Help Desk & Ticketing System?

Businesses & Enterprises
Small and medium-sized businesses using help desk tool

Small and medium-sized businesses have small customer service teams to manage a wide range of customer issues and requests. They need a help desk ticketing system to automate manual tasks so that they can focus on improving customer interactions.

Large corporations need multiple departments to work together and ensure customers have a delightful experience. With the best help desk software, enterprises can easily scale their support process, assist a broad customer base, measure performance, and take long-term decisions.

Consumer Segments
B2B firms using service desk software
B2B

B2B (Business-to-business) firms need customization capabilities to cater to other businesses that operate in different industries. Such businesses can set up department inboxes, configure roles and permissions and leverage real-time reporting for managing the support and service processes.

B2C firms using best help desk software
B2C

B2C (Business-to-consumer) firms need to be present on multiple communication channels to assist their diverse consumers. The main goal is to reduce ticket volume with the help of a self-service knowledge base or multi-channel support such as chat, email and web forms.

Customer Service Teams
Customer service agents using help desk system
Agent

Customer service agents are the people who spend the most time on a help desk system. They can plan their tasks, prioritize tickets, and handle multiple customer inquiries. Moreover, they can use the tool to collaborate with other agents and resolve complex issues together.

Customer service managers using service desk ticketing system
Manager

Customer service managers can assign tickets to their team members, track ticket progress, and handle escalations. With the reporting capabilities of a help desk, managers can measure performance and make informed decisions.

Why Choose ProProfs Help Desk

AI for Faster Ticket Resolution
ProProfs AI is your best trained support agent with all answers

No more struggling with lengthy customer queries! ProProfs AI is your best trained support agent, ready to take charge. It instantly analyzes entire conversations, understanding not only customer needs but also their mood to deliver fast, accurate, and empathetic solutions. Empower your agents to resolve issues like pros with personalized AI-generated replies in a flash.

  • tick ProProfs chat tick Understand customer intent at a glance
  • tick ProProfs chat tick Save agents time with AI responses
  • tick ProProfs chat tick Prompt AI to fine-tune messaging
Centralize Issues from Multiple Channels
Email, social, chat & forms - bring all in one place!

Consolidate all your customer communications and streamline your support process. Manage emails, live chats, social media messages, and web inquiries seamlessly with a unified help desk solution, ensuring no customer query slips through the cracks.

  • tick ProProfs chat tick Stay on top of all customer-facing emails
  • tick ProProfs chat tick Hold instant interactions via live chat
  • tick ProProfs chat tick Create tickets from Facebook DMs & web forms
Collaborate With a Shared Inbox
Unite your team to resolve issues faster

Don’t have the solution to a problem? No worries! Use internal notes to @mention your teammates and resolve issues collaboratively. Break down complex issues into manageable child tickets and assign them to different departments. Keep your inbox organized with priorities, filters, and labels.

  • tick ProProfs chat tick Discuss tickets with internal notes
  • tick ProProfs chat tick Break complex issues into child tickets
  • tick ProProfs chat tick Stay organized with priorities, filters & labels
Boost Agent Productivity With Automation
Automate once & save up to 2 hours every day

Take automation to a whole new level with Round-Robin or advanced ticket assignment, which ensures tickets are evenly distributed and never get piled up. Leverage canned responses for commonly asked questions to save valuable hours every day.

  • tick ProProfs chat tick Automatically assign tickets to agents
  • tick ProProfs chat tick Use canned responses for faster replies
  • tick ProProfs chat tick Share automated alerts & notifications
Improve Performance With Reports
Get insights that gear you towards action

Get all the reporting data and insights you need to measure team performance. Track ticket response time, resolution time, overdue tickets, and agent ratings—all in one place. Share automated CSAT surveys to gather valuable feedback, ensuring your support quality meets customer expectations and needs.

  • tick ProProfs chat tick Measure individual & team performance
  • tick ProProfs chat tick Track key customer service metrics
  • tick ProProfs chat tick Share automated CSAT surveys

Witness the Magic of ProProfs AI in Action!

All-In-One Ticketing System Software
Includes Chat, Knowledge Base & Survey

Deliver delightful customer experiences across all channels. Our Help Desk connects seamlessly with ProProfs Live Chat, Knowledge Base, and Survey Maker, so you can offer amazing support, build memorable customer experiences, and reduce tickets by up to 80%.

  • tick ProProfs chat tick Live Chat for instant support
  • tick ProProfs chat tick Knowledge Base for 24/7 self-help
  • tick ProProfs chat tick Customer experience feedback & surveys

What Are the Features of a Ticketing System Software?

Everything you need to automate support & delight your customers
AI Agent

Send instant, accurate, and personalized replies for every customer query.

Decode Intent & Mood

Instantly decode what your customers need and how they feel.

AI Chatbot

Deliver 24/7 assistance with intelligent chatbots that handle inquiries instantly.

Boost efficiency with pre-written replies for fast and consistent answers.

Automated Alerts

Keep customers and agents informed with instant, automated notifications.

Connect with your CRM to streamline workflows and enhance customer relations.

Two-Factor Authentication

Double your help desk security with Two-Factor Authentication.

Dedicated Account Manager

Get started quickly and achieve more with onboarding support and expert guidance.

Mobile App

Offer support on the move with our dedicated mobile apps for Android & iOS.

How to Choose the Best Help Desk Software

Everything You Could Possibly Need

ProProfs customer support suite provides you with everything you need to offer a delightful support experience and build relationships. Ticketing, chat, self-help, surveys, customer relationship management - all under one roof.

We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.

ProProfs is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Help Desk Software Capterra Review
ProProfs Help Desk Software SoftwareSuggest Review
ProProfs Help Desk Software FinancesOnline Review
ProProfs Help Desk Software G2Crowd Review
ProProfs Help Desk Software SaaSGenius Review
ProProfs Help Desk Software CrozDesk Review

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Equip your teams to respond faster & delight customers
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