Deepak Som, Author at ProProfs Help Desk Blog

Articles by Deepak Som

Last modified: December 11, 2024

13 Best Help Desk Ticketing Systems to Automate Support in 2025

Modern support teams know that customer complaints or requests cannot be managed on sticky notes or spreadsheets. Important issues can slip through, leading to chaos and unhappy customers. This is where I feel a help desk ticketing system has become the backbone of effective customer service operations, helping agents centralize issues, track tickets, and automate...

Last modified: July 5, 2024

17 Sales Email Templates for Maximum Leads & Conversions in 2024

When you spend hours crafting your magical sales emails, and customers don’t open them, all your efforts go down the drain. So, how do you draft killer emails that get the job done? Well, ready-to-use sales email templates can work wonders. The best sales email templates can help you enhance your email marketing efforts, generate...

Last modified: December 17, 2024

10 Best Free Help Desk Software for 2025

I have always believed that investing in the right software system should not cost any business a fortune. Thankfully, there are some good free help desk software available in the market that can help your support team get up and running at almost ZERO investment. Yes, you heard that right! Whether you are a startup...

Last modified: June 25, 2024

Automated Customer Service: Benefits, Tips & Examples

Gone are the days of long wait times or endless email threads with support representatives. Instead, companies are leveraging cutting-edge technology, such as artificial intelligence (AI), help desk software, chatbots, and self-service portals to implement automated customer service and provide 24/7 assistance to customers. Afraid you will miss the ride to the future of customer...

Last modified: January 6, 2025

Top 17 Customer Service Skills to Delight Customers in 2025

Imagine you’re a customer who just received a defective product or a wrong order. You’re angry and disappointed and want to vent your frustration at the company. But instead of getting a delayed response, you’re greeted by a friendly representative who listens to your problem, apologizes sincerely, and offers a quick and satisfactory solution. How...

Last modified: July 5, 2024

10 Best Trouble Ticket Software for 2024

Do you wish to take the “trouble” out of customer inquiries and complaints? Trouble ticket software, also known as help desk software, can be the solution you need. From streamlining customer inquiries to swiftly resolving technical glitches, the tool has helped my team boost service excellence and customer satisfaction. In this blog, I will share...

Last modified: January 3, 2025

7 Best Issue Tracking Software in 2025

As a seasoned professional with years of experience in the field of customer service, I have thoroughly explored various issue-tracking software to streamline our workflows and optimize our team’s efficiency. Through extensive research, personal experience, peer recommendations, and credible online review sources, I have curated a list of the top 7 issue-tracking software solutions that...

Last modified: July 5, 2024

Service With Care: 10 Empathy Exercises for Support Professionals

At the heart of exceptional customer service lies a timeless quality — empathy. Understanding and sharing your customers’ emotions can transform routine transactions into meaningful relationships. But how do you imbibe empathy in your team? Empathy exercises for customer service can be a valuable way to enhance team members’ ability to understand and connect with...

Last modified: January 3, 2025

8 Best BoldDesk Alternatives for 2025

Is BoldDesk as “bold” and powerful as it claims to be? My experience with the tool revealed a few limitations, like fewer integrations, the absence of live chat and chatbot functionality, limited reporting, and so on. If you are sailing in the same boat and searching for the best BoldDesk alternative, this blog is for...

Last modified: July 28, 2024

10 Best Customer Service Automation Software for 2024

Welcome to the future of customer service! In an era dominated by technology, customer service automation software has helped my team support a rising customer base and get more done with limited resources. In this blog, I will reveal 10 customer service automation systems to enhance process efficiency, reduce human errors, and elevate the overall...