Deepak Som, Author at ProProfs Help Desk Blog

Articles by Deepak Som

Last modified: July 5, 2024

ProProfs Help Desk vs HappyFox: Which Help Desk Helps Better?

ProProfs Help Desk and HappyFox are both affordable and feature-rich help desk systems. While ProProfs Help Desk is great for shared inboxes, automation, analytics, and multi-channel support, HappyFox enables users to collaborate with shared inboxes, automate ticket assignments, and track performance with reports. If you are unsure which one to choose, I will help you...

Last modified: July 5, 2024

ProProfs Help Desk vs. Zendesk: Which Is the Better Help Desk?

Suppose you’re responsible for selecting your company’s appropriate help desk solution. Two options that consistently emerge as top choices are ProProfs Help Desk and Zendesk. Whether you are wondering which tool offers more value for your money or which is easier to start with, I have all the answers. I will compare these two software...

Last modified: May 30, 2024

ProProfs Help Desk vs. Help Scout: 9 Tests to Decide Which One Is Better

Most help desk users face a common dilemma – which one to pick between ProProfs Help Desk vs. Help Scout. If you do not have the answer already, I’m here to help you out. I’ve compared both these help desk systems across various parameters – from UI and customization to overall pricing. Let’s see which...

Last modified: November 14, 2024

Ticketing System Guide: Definition, Features & Benefits Explained

If you handle a customer service team, you know life at the office is nothing short of a battlefield. One second, there is an email complaint shared by an existing customer; the next, there is an inquiry by a prospect demanding urgent attention. A powerful support ticketing system can help you turn this chaos into...

Last modified: November 14, 2024

How to Track Customer Requests: Tips & Best Practices

Put yourself in the customer’s shoes for a second. Imagine you share a request with your favorite brand. What are your expectations? You want your request to be a priority, right? This is true for every customer – they want their requests to be taken seriously. And for business owners, the only way to delight...

Last modified: July 5, 2024

What Is MSP Ticketing System? Definition, Benefits & Tools

More and more businesses are turning to MSPs or managed service providers to handle key IT functions. No wonder the MSP market has become worth hundreds of billions of dollars. If you are a budding MSP, managing IT issues of thousands of businesses is never a cakewalk. Right from server downtime complaints to network security...

Last modified: July 28, 2024

Customer Support vs. Customer Success: 6 Differences You Should Know

While implementing any customer success programs, you might find yourself in a tricky spot – “Are customer success and customer support the same thing? If they are different, how should we set different goals for these teams?” In this battle of customer success vs customer support, you can spot differences between them, but there is...

Last modified: July 5, 2024

Top 12 Zendesk Alternatives & Competitors for 2024

Zendesk functions as a straightforward help desk software used by some leading businesses across the globe. However, expensive pricing and complicated features make it an unsuitable option for most small to mid-sized businesses. Let me introduce you to 12 best-in-class Zendesk alternatives, each capable of taking your customer service to the next level. In the...

Last modified: March 22, 2024

What is a Support Ticket & How Can You Resolve Tickets Faster?

No matter if you are a small team that is part of a month-old startup or a big team working for a corporate giant, resolving customer concerns as and when they appear is critical for everyone’s success. But when the list of customer problems runs in hundreds or thousands; how do you organize and prioritize...