ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Last modified: June 27, 2024

Top 10 Ticketing System Best Practices & Tips

Are you struggling to manage an influx of support tickets? When tickets slip through the cracks, customers get frustrated and raise more tickets – leading to a snowball effect. No matter which help desk ticketing system you use, it’s important to gain complete control of it before things seem to spiral out of control. With...

Last modified: April 18, 2024

Top 10 ServiceNow Alternatives & Competitors in 2025

Are you searching for top rated ServiceNow alternatives? You have come to the right place. ServiceNow is a popular ITSM tool that is used by businesses across the globe to track IT incidents, requests, problems, and assets. With this tool on board, you can expect powerful features such as incident management, virtual agents, knowledge management,...

Last modified: July 5, 2024

Support, Engage & Retain Employees With HR Help Desk Software

Hiring and onboarding staff in today’s market is tough enough. Add to that the pressure of meeting employee expectations when it comes to internal support. Supporting tens or hundreds of employees is not easy. For an HR professional, life isn’t a smooth sail. One moment you are explaining leave policies to new recruits, the next,...

Last modified: April 18, 2024

How to Manage an Internal Help Desk for Productive Employees

Do you often feel your company focuses more on customers than the people who actually work there and do the “hard work”? You are not alone. With rising competition, volatile markets, and ever-changing consumer behavior, businesses have a lot on their plates. Amidst this chaos, the need to focus on the well-being of employees and...

Last modified: July 5, 2024

8 Strategies to Implement ITSM Automation for Delightful IT Support

Automation technologies that seemed impossible some years ago are a reality in today’s world. Modern IT teams are no longer dependent on slow and sluggish manual processes – thanks to ITSM automation. With IT Service Management automation, you can speed up the incident management process, reduce errors, and address IT issues before they bring your...

Last modified: November 14, 2024

10 Common Customer Service Problems and How to Resolve Them

Customer. Vendor. Seller. Buyer.

Last modified: April 12, 2024

12 Best Email Alternatives for Improved Business Communications in 2025

I think email has become such an inclusive part of our lives that it is now difficult to imagine life without it. But despite it being the “king” of business communications, there is a significant rise in the demand for the best email alternatives. Is email dead? It’s not that email is dead – it’s...

Last modified: December 17, 2024

10 Best Help Desk Software for Small Businesses in 2025

Startups and small businesses face unique challenges in the business world. In a landscape where each day tests their strength, how can they delight and retain customers?

Last modified: July 5, 2024

How a Help Desk Can Help your Digital Transformation

A help desk is no longer a stationary section in a retail store that assisted customers with their returns or exchanges. With the advent of help desk digital transformation, it has taken the shape of digital channels such as live chat, social messaging, AI-powered chatbots, etc. For help desk teams, the digital transformation era has...

Last modified: May 8, 2024

Top 10 Jira Service Desk Alternatives & Competitors for 2025

Jira Service Desk might come across as the perfect IT ticketing system at first, but it has its own set of flaws. Right from a complicated and outdated interface to expensive plans, there were multiple issues I encountered while using this platform, and I decided to look for its alternatives. If you are sailing in...