Jared Cornell

Author

Jared Cornell

Customer Support Expert |

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

Articles by Jared Cornell

Last modified: July 18, 2024

What Is ITIL? [Versions, Benefits & How to Implement]

Information Technology Infrastructure Library—a comprehensive framework that has become the global standard for ITSM, is transforming the way businesses interact with technology.  But what is ITIL, and why has it garnered such widespread acclaim?  This guide will help you understand the origins, principles, and structure of ITIL, exploring how it can transform IT service management...
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Last modified: July 5, 2024

Delegating Incoming Emails: Steps & Best Practices

Is your email inbox overflowing? Are you struggling to respond to emails in a timely manner? Is work email management taking a toll on your professional and personal life?  If your answer is a BIG yes, delegating incoming emails might be a great solution to your problem.  Gaining control of your inbox can seem like...
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Last modified: July 18, 2024

What Is Help Desk Software? [Benefits, Types & Examples]

As customers increasingly expect swift, effective, and personalized assistance, companies are turning to help desk software as an essential tool to meet these demands.  But what is help desk software?  At its core, help desk software is the nerve center for managing customer inquiries and support requests. It is a must-have tool for everyone, from...
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