Jared Cornell, Author at ProProfs Help Desk Blog

Articles by Jared Cornell

Last modified: March 11, 2025

A Comprehensive Guide to Automated Ticketing Systems: 10 Best Software for 2025

Ever feel like customer support is struggling to keep up with a flood of emails, missed tickets, and impatient customers? With 60% of customers expecting a response within an hour, slow ticket management can quickly lead to frustration. That’s where an automated ticketing system comes in. It can instantly categorize, prioritize, and assign tickets, ensuring...

Last modified: February 13, 2025

15 Most Common Help Desk Ticket Examples & How to Solve Them

Imagine this: a customer desperately seeking a missing order, a frustrated employee wrestling with a glitchy laptop, or a confused user navigating a new product. What’s the common thread? They all need help, and fast! Enter help desk ticket—a lifeline in a sea of confusion. Help desk tickets are the backbone of organized support, serving...

Last modified: January 24, 2025

What is SLA Management? Explore Types, Benefits & How to Monitor

Imagine a company that promised 24/7 help desk support but was never available after 5 pm? You would feel betrayed, right? This is why Service Level Agreements (SLAs) are used to protect customers and meet their expectations. They act as a formal handshake between businesses and customers, defining what “excellent service” truly means. However, creating...

Last modified: January 9, 2025

What is an HR Ticketing System? Explore 9 Tools for Happier Employees

Being an HR professional is like being a tightrope walker, juggling a million tasks at once. One minute you’re explaining company policies to a new hire, the next, you’re mediating a dispute between sales and marketing.

Last modified: January 8, 2025

What Is an Internal Ticketing System? Explore 7 Tools!

For anyone running an organization or managing a team, employee issues can come from all directions. While Sarah from marketing needs her laptop replaced, David from Sales wants clarification on delayed reimbursements. Does this sound familiar? Well, this is where an internal ticketing system can help you reduce chaos and handle issues with zen-like calm....

Last modified: February 21, 2025

What Is ITIL? [Versions, Benefits & How to Implement]

Information Technology Infrastructure Library—a comprehensive framework that has become the global standard for ITSM, is transforming the way businesses interact with technology. But what is ITIL, and why has it garnered such widespread acclaim? This guide will help you understand the origins, principles, and structure of ITIL, exploring how it can transform IT service management...

Last modified: February 21, 2025

Delegating Incoming Emails: Steps & Best Practices

Is your email inbox overflowing? Are you struggling to respond to emails in a timely manner? Is work email management taking a toll on your professional and personal life? If your answer is a BIG yes, delegating incoming emails might be a great solution to your problem. Gaining control of your inbox can seem like...

Last modified: February 24, 2025

What Is Help Desk Software? [Benefits, Types & Examples]

As customers increasingly expect swift, effective, and personalized assistance, companies are turning to help desk software as an essential tool to meet these demands. But what is help desk software? At its core, help desk software is the nerve center for managing customer inquiries and support requests. It is a must-have tool for everyone, from...