Muskan Ghai

Author

Muskan Ghai

Author & Editor at ProProfs |

Muskan Ghai specializes in help desk ticketing, task management, and business analytics. Her insightful writing illuminates these topics, inspiring strategic thinking. Her Zoology Honours degree from Gargi University of Delhi, uniquely enhances her analytical prowess, enabling her to offer clear and impactful insights to her audience.

Articles by Muskan Ghai

Last modified: July 23, 2024

What Is Email Management? 15 Effective Tips for Email Success in 2024

Ask any working professional for email management tips, and they will give you a long list. Ask them how much time they are still spending on email, and you will likely hear – “A lot! Most of our day.” Isn’t it surprising? Without proper management, your email can quickly spiral into a relentless stream of...
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Last modified: October 4, 2024

CRM vs Ticketing System: How Are They Different?

In this battle of CRM vs ticketing system, which tool deserves your attention?  If you prepare a list of the most popular tools used by modern organizations, you will likely find CRM and help desk ticketing systems in the top five.  A CRM is primarily used by sales and marketing teams to access customer data...
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Last modified: November 14, 2024

30 Customer Service Email Templates for Quick Response

So, how can you ensure your responses are prompt, professional, and effective?  One way is to use customer service email templates. These pre-written messages can be customized to suit different situations, saving you time, reducing errors, and maintaining consistency in communication. In this blog post, we will share 30 customer service email templates for every...
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