Artificial intelligence (AI) is no longer a concept of Sci-Fi movies. Modern AI is right here— transforming the help desk landscape and empowering businesses to deliver faster, smarter, and more delightful customer experiences. For businesses seeking to elevate their support game, AI help desk software can be a game-changer – helping handle more queries, respond...

Help desk automation, if done successfully, can improve the experience for all – customers, support agents, and business executives. But automation is no longer about the IVR menus we interacted with to know the status of our appointments.  A lot has changed. A lot!  Automated help desk software can help you automate a dozen tasks,...

Automation technologies that seemed impossible some years ago are a reality in today’s world. Modern IT teams are no longer dependent on slow and sluggish manual processes – thanks to ITSM automation.  With IT Service Management automation, you can speed up the incident management process, reduce errors, and address IT issues before they bring your...

When you are a small startup, manually tracking the work of your small customer service team is still doable. But, what happens when your team grows and hundreds of customers come running in with their problems? Managing your service desk software manually is not only cumbersome and time-consuming but can also bring human errors into...