ProProfs Help Desk and HappyFox are both affordable and feature-rich help desk systems.  While ProProfs Help Desk is great for shared inboxes, automation, analytics, and multi-channel support, HappyFox enables users to collaborate with shared inboxes, automate ticket assignments, and track performance with reports. If you are unsure which one to choose, I will help you...

Suppose you’re responsible for selecting your company’s appropriate help desk solution. Two options that consistently emerge as top choices are ProProfs Help Desk and Zendesk.  Whether you are wondering which tool offers more value for your money or which is easier to start with, I have all the answers.  I will compare these two software...

Most help desk users face a common dilemma – which one to pick between ProProfs Help Desk vs. Help Scout.  If you do not have the answer already, I’m here to help you out. I’ve compared both these help desk systems across various parameters – from UI and customization to overall pricing.  Let’s see which...

To assist you in making the optimal choice between ProProfs Help Desk and Freshdesk, I’ve thoroughly compared these top-notch help desk platforms across various parameters – covering everything from UI to reporting.  Which one helps you boost customer experience without compromising on quality, efficiency and user satisfaction? Let’s discover that together! ProProfs Help Desk vs....

A common question among help desk users is – which one to choose between ProProfs Help Desk vs. Kustomer? If you’re unsure, I’m here to assist. I’ve evaluated both these help desk systems on several aspects – from user interface and reporting features to total cost. Let’s find out which tool comes out on top!...

ProProfs Help Desk and Intercom are two industry-leading help desk solutions in the market. Which tool gives you the most bang for your buck? To make your decision easier, I’ve compared both these help desk giants across various parameters – from UI and automation to overall pricing.  Let’s find out the better option!  ProProfs Help...

Kustomer is a cloud-based customer service platform that can help you manage customer service conversations on multiple channels. In addition, you can create a self-service portal to reduce ticket volume and build chatbots to automate service without hiring an army.  But is “Kustomer the king?” Not really. There are multiple drawbacks that make people search...

Front might be a great shared inbox tool, but it just doesn’t qualify as a full-fledged help desk solution.  I found the software to be quite expensive, and on top of that, it misses out on some must-have features, such as chatbots and a knowledge base.  If you share the same ordeal, don’t worry. Thankfully,...