ProProfs Help Desk and Intercom are two industry-leading help desk solutions in the market. Which tool gives you the most bang for your buck? To make your decision easier, I’ve compared both these help desk giants across various parameters – from UI and automation to overall pricing.  Let’s find out the better option!  ProProfs Help...

Are you seeking a customer support platform that goes beyond the limitations of Kayako? Are you looking for the best Kayako alternatives? Guess what? You’ve landed at the right place! Kayako has been a trusted name in the industry, providing help desk solutions to businesses worldwide. With this tool, you can enjoy powerful features like...

Are you in search of a  HappyFox alternative? If yes, you’ve come to the right place.  HappyFox is a customer service tool that helps you bring order to your support process with a powerful ticketing system, a self-service knowledge base, and community forums. While HappyFox is a popular choice, you cannot afford to neglect the...

Kustomer is a cloud-based customer service platform that can help you manage customer service conversations on multiple channels. In addition, you can create a self-service portal to reduce ticket volume and build chatbots to automate service without hiring an army.  But is “Kustomer the king?” Not really. There are multiple drawbacks that make people search...

Front might be a great shared inbox tool, but it just doesn’t qualify as a full-fledged help desk solution.  I found the software to be quite expensive, and on top of that, it misses out on some must-have features, such as chatbots and a knowledge base.  If you share the same ordeal, don’t worry. Thankfully,...

Are you wondering if Gorgias is worth your time and money? Do you wish to know which Gorgias alternatives can work best for your team?  Stay tuned, for you will surely have your answer.  Gorgias is a simple help desk software designed to meet the customer service needs of e-commerce businesses. Agents can use this...

In life, some choices are easy – like choosing an ice cream flavor. But, things can get quite challenging when you have to choose between two tools that can make or break the customer experience.  Are you confused between Zoho Desk vs. Zendesk? We totally understand you, it’s not an easy decision to make.  Zoho...

Are you searching for top rated ServiceNow alternatives? You have come to the right place.  ServiceNow is a popular ITSM tool that is used by businesses across the globe to track IT incidents, requests, problems, and assets. With this tool on board, you can expect powerful features such as incident management, virtual agents, knowledge management,...

I think email has become such an inclusive part of our lives that it is now difficult to imagine life without it. But despite it being the “king” of business communications, there is a significant rise in the demand for the best email alternatives.  Is email dead?  It’s not that email is dead – it’s...