In life, some choices are easy – like choosing an ice cream flavor. But, things can get quite challenging when you have to choose between two tools that can make or break the customer experience.  Are you confused between Zoho Desk vs. Zendesk? We totally understand you, it’s not an easy decision to make.  Zoho...

Are you searching for top rated ServiceNow alternatives? You have come to the right place.  ServiceNow is a popular ITSM tool that is used by businesses across the globe to track IT incidents, requests, problems, and assets. With this tool on board, you can expect powerful features such as incident management, virtual agents, knowledge management,...

I think email has become such an inclusive part of our lives that it is now difficult to imagine life without it. But despite it being the “king” of business communications, there is a significant rise in the demand for the best email alternatives.  Is email dead?  It’s not that email is dead – it’s...

Jira Service Desk might come across as the perfect IT ticketing system at first, but it has its own set of flaws.  Right from a complicated and outdated interface to expensive plans, there were multiple issues I encountered while using this platform, and I decided to look for its alternatives.   If you are sailing in...

Are you looking for Jitbit alternatives but don’t know where to start?  We understand how challenging it can be to comb through all the software review platforms and never-ending online reviews. Don’t worry, we are here to help!  Jitbit is a popular help desk software designed for powerful ticketing and asset management. But why are...

For thousands of customer service agents, LiveAgent is the tool they open first thing in the morning and kickstart their day. No wonder the tool has made a big name for itself in the help desk software industry.  But not everyone is ecstatic with this tool. In fact, most of them are searching for the...

SolarWinds Service Desk has been around for quite some time, and I think it is indeed a powerful help desk solution. But if you are thinking about switching to a better SolarWinds  Service Desk alternative, let me tell you one thing — you are not alone! While using the tool in the past, I often...

Whether you have ten customers or a million, you need to support your customers, track their complaints, and resolve their queries in a timely manner.  However, when you search for the best help desk software, you are greeted with tools that look quite similar at the first glance. One such common battle is Help Scout...

Zendesk vs. Salesforce is a common dilemma that most entrepreneurs and customer service managers face. On one hand, they are attracted by the powerful features of Zendesk, and on the other hand, they find Salesforce as a complete brand.  So between Zendesk and Salesforce Service Cloud, which help desk software deserves your time and money? ...

Hiver is an easy-to-use and affordable tool that allows teams to get started quickly. I used Hiver right inside my Gmail inbox and loved the familiar interface.  But there is more to the story!  Hiver is a Gmail-only tool, meaning that it will not work if you use any other email client.  No wonder many...