Jira Service Desk might come across as the perfect IT ticketing system at first, but it has its own set of flaws.  Right from a complicated and outdated interface to expensive plans, there were multiple issues I encountered while using this platform, and I decided to look for its alternatives.   If you are sailing in...

Are you looking for Jitbit alternatives but don’t know where to start?  We understand how challenging it can be to comb through all the software review platforms and never-ending online reviews. Don’t worry, we are here to help!  Jitbit is a popular help desk software designed for powerful ticketing and asset management. But why are...

For thousands of customer service agents, LiveAgent is the tool they open first thing in the morning and kickstart their day. No wonder the tool has made a big name for itself in the help desk software industry.  But not everyone is ecstatic with this tool. In fact, most of them are searching for the...

SolarWinds Service Desk has been around for quite some time, and I think it is indeed a powerful help desk solution. But if you are thinking about switching to a better SolarWinds  Service Desk alternative, let me tell you one thing — you are not alone! While using the tool in the past, I often...

As more and more businesses are looking to digitize their support process, the role of help desk tools has become quite quintessential.  In your search for the best help desk software, you might come across a situation where you have to pick one between Help Scout vs ServiceNow. Yes! We know it is not an...

Whether you have ten customers or a million, you need to support your customers, track their complaints, and resolve their queries in a timely manner.  However, when you search for the best help desk software, you are greeted with tools that look quite similar at the first glance. One such common battle is Help Scout...

SysAid is one of the most popular service desk platforms available on the market today. But if you have landed on this blog, chances are that you are already on the hunt for the best SysAid alternative. Don’t worry, you are not the first person to do so, and definitely not the last.  While SysAid...

Zendesk vs. Salesforce is a common dilemma that most entrepreneurs and customer service managers face. On one hand, they are attracted by the powerful features of Zendesk, and on the other hand, they find Salesforce as a complete brand.  So between Zendesk and Salesforce Service Cloud, which help desk software deserves your time and money? ...

As customer support becomes more and more complicated, the demand for the best help desk software is at an all-time high.  Among hundreds of tools in the market, the competition is stiff between two dominant players — Freshdesk vs. Zoho Desk. Since both these tools offer identical features and come at a similar price point,...

Hiver is an easy-to-use and affordable tool that allows teams to get started quickly. I used Hiver right inside my Gmail inbox and loved the familiar interface.  But there is more to the story!  Hiver is a Gmail-only tool, meaning that it will not work if you use any other email client.  No wonder many...