What happens when you put two popular help desk tools against one another? In this never-ending battle of Zendesk vs Jira Service Desk, how do you pick the best one? Both Zendesk and Jira Service Desk are loaded with similar functionalities which makes it hard to differentiate. But just like any great help desk software,...

For any small business, a single support email account is sufficient for managing customer problems. But once you scale past that, you need the best help desk software to ensure every customer issue is seen, prioritized, and responded to.  As soon as you reach this stage, you are faced with a dilemma – in the...

Groove is a simple shared inbox tool that allows support agents to organize, prioritize and solve customer requests.  But can we consider it a full-fledged help desk system?  Not really! My personal experience with the tool revealed numerous challenges — limited inboxes, unresponsive customer support, and the absence of the chatbot feature.  Allow me to...

Freshservice is one of the popular support solutions used by world-class businesses. Despite this, the platform falls short in some areas.  Users are usually frustrated by Freshservice’s high pricing and complex features, and with so many Freshservice alternatives available, finding the best one can be daunting. Just when I got to know that many others...

For most businesses that are looking to improve their customer service efforts, Vision Helpdesk has a lot to offer. Features such as internal collaboration, ticket-based billing, time tracking, SLA management, etc. make this tool a great option.  Moreover, to cater to different businesses with different requirements, Vision Helpdesk has made its help desk available in...

As one of the very few context-aware help desk software available in the market today, Zoho Desk has helped businesses deliver personalized experiences. It is indeed a commendable tool that does not cost you a fortune.  But if you have tried Zoho Desk and feel it does not come close to your business needs, don’t...

Is Freshdesk not quite hitting the right note for your customer support needs? You’re not alone. As a customer support veteran who’s experimented with various help desk tools, I can tell you that a lot of business owners are in the same boat and looking for more innovative Freshdesk alternatives. So, here I have brought...

Whether you are a marketing pro or a customer service professional, chances are you have already heard about Intercom. The tool offers the power and flexibility you need to provide personalized support at scale and onboard new customers with ease.  However, despite its excellent set of features, a single question has often baffled most Intercom...