Zendesk functions as a straightforward help desk software used by some leading businesses across the globe. However, expensive pricing and complicated features make it an unsuitable option for most small to mid-sized businesses.  Let me introduce you to 12 best-in-class Zendesk alternatives, each capable of taking your customer service to the next level. In the...

Help Scout has become a popular name in the current help desk industry. The tool comes across as an all-in-one customer service platform that helps you meet rising customer expectations and get productive teams. Features such as in-app messaging, keyboard shortcuts, shared inbox, etc. make it a promising ticketing software but their are some drawbacks because...