Suppose you’re neck-deep in using a new product, and suddenly, there’s a roadblock – a confusing error message, a missing feature, or something that doesn’t work quite how you expected.  That’s where customer support swoops in. But what exactly is customer support, and why is it such a crucial part of any business?  For years,...

Gone are the days of long wait times or endless email threads with support representatives.  Instead, companies are leveraging cutting-edge technology, such as artificial intelligence (AI), help desk software, chatbots, and self-service portals to implement automated customer service and provide 24/7 assistance to customers. Afraid you will miss the ride to the future of customer...

Every customer is different — while one may wish to raise a complaint via email, another would prefer an instant solution via live chat.  Amidst such chaos, omnichannel customer support software proved to be a silver bullet for my support team, helping us seamlessly bring conversations from multiple channels into one place.  In this blog,...

At the heart of exceptional customer service lies a timeless quality — empathy.  Understanding and sharing your customers’ emotions can transform routine transactions into meaningful relationships. But how do you imbibe empathy in your team?  Empathy exercises for customer service can be a valuable way to enhance team members’ ability to understand and connect with...

To secure that dream job in customer service, you need a well-curated customer service cover letter that showcases your enthusiasm for the role and highlights relevant skills.  Don’t know where to start?  Read this blog to discover our expert-written cover letter examples and explore some best practices you can keep in mind to stand out...

As an entrepreneur, you can raise millions of dollars in investment rounds. But no amount of money will help you buy customer loyalty. You have to earn it!  Building customer loyalty can positively influence the profitability of your business, as loyal customers tend to spend more, provide positive feedback, and bring in new customers through...

Building a customer support team isn’t as easy as Lego nor as intricate as Roman architecture. So what’s the secret sauce?  To build your dream support team, you need to have clarity around your vision, create a solid team structure, and hire people who believe in what you stand for.  But there is more to...

Customer support vs. customer service is crucial battle businesses face in their quest for customer satisfaction. It’s no secret that they grapple with a multitude of pain points that can make or break their success. The art of addressing these challenges lies in understanding the crucial distinction between customer service and customer support.  While customer...