Customer Experience Archives - Page 6 of 11

Recent Articles

10 Types of Customer Service for Always Staying Connected With Customers

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 21 Feb, 2025

At some point in time, we all have contacted a business for help. While your parents or grandparents might have relied solely on phone or email support, Generation Z loves to explore different types of customer service channels such as social media, live chat, video support, and more. The modern customer service landscape is not...

Ten Tips to Motivate Your Customer Support Team

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 21 Feb, 2025

Since the outbreak of the COVID-19 pandemic, customer service managers, as well as employees worldwide are grappling with challenges such as remote working, communication barriers, and most importantly – lack of motivation. Are your employees slacking off? Has team productivity gone down the drain? Lack of customer service motivation is doing more harm to your...

Understanding Customer Value & 7 Strategies to Create it

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 21 Feb, 2025

Businesses are expected to be pragmatic, self-centered entities that should only look for profits. But in the coming years, the wheat will be separated from the chaff. Businesses that are driven by profits alone will fail. In contrast, businesses that create value for customers throughout their journey will win the race. Modern customers are no...

Customer Support vs. Customer Success: 6 Differences You Should Know

Written by Deepak Som, Author & Editor at ProProfs Updated: 21 Feb, 2025

While implementing any customer success programs, you might find yourself in a tricky spot – “Are customer success and customer support the same thing? If they are different, how should we set different goals for these teams?” In this battle of customer success vs customer support, you can spot differences between them, but there is...

50+ Customer Service Scripts For Your Team

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 24 Feb, 2025

Let’s be honest, customers don’t contact a business out of pleasure. When was the last time you went on a vacation and felt like speaking to a customer service representative? Yes, almost never! Customers contact you when they need assistance or simply when they are mad. The last thing they will want is a conversation...

How to Set Measurable Customer Service Goals for Your Team in 2025

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 21 Feb, 2025

Raise your hand if you feel your customer service department is perfect and there is nothing more you need to improve upon. Hands still on the mouse? Yeah, we thought so. Customer service teams around the world feel they work hard, treat their customers right, put in extra hours, but still don’t seem to go...

12 Best Customer Service Software in 2025: An In-Depth Buying Guide

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 20 Apr, 2025

Customer service software has evolved beyond simple ticketing systems—it now integrates AI chatbots, automation, self-service portals, and omnichannel communication. But choosing from an ever-expanding selection of customer service tools isn’t easy. This guide shares my years of experience using different customer service platforms. I’ll start with the basics and then compare the best tools to...

The Ultimate Guide to Customer Segmentation

Written by ProProfs Editorial Team Updated: 24 Feb, 2025

Do you just assume you already know who your customers are and what they want? Do you have any strategies in place to target different customers differently? Whether you are a marketer looking to target your niche audience or a product designer striving to create eye-catching products, understanding your customer base is the first step...

Guide to Customer Relations: Definition, Benefits, Strategies & More

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 24 Feb, 2025

Here is a small question for you- ‘What differentiates companies like Amazon, Zappos, or Disney from the rest?” Well, it’s quite simple- the attribute of NOT settling for average experiences and building rock-solid customer relationships. Successful brands always strive to deliver more than what is expected of them and never hesitate to nurture their relationships...

Retail Customer Service: The Ultimate Guide

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 4 Apr, 2025

Have you ever tried shooting a 3-pointer in a basketball game, that too, at the last minute while everyone is counting on you? Now, imagine doing the same while riding a bicycle with your eyes closed. Sounds impossible, right?