Recent Articles

10 Best Free Email Management Software in 2024

From important customer communications to endless promotional offers—our inboxes are flooded with emails.  While managing email communications is crucial for any business, finding the right tools without breaking the bank can be challenging.  Fortunately, several free email management software solutions are available that do not compromise power or functionality. In this blog, I’ll share 10...
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10 Best Email Ticketing Systems for Customer Support in 2024

As a customer support representative, you can either be a detective, combining clues from emails to solve customer problems or a therapist who’s calming frustrations and building trust.  In any case, you need to be organized.  That’s where a good email ticketing system comes in. Being a part of the customer support industry for years,...
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8 Team Email Management Software for 2024

Over the years, I’ve drafted thousands of emails. But do you know which ones made the most impact on my customers? Those that stemmed from team collaboration.  Email has shifted from a solo effort to a team relay. Thanks to team email management software, multiple team members can access, prioritize, and respond to emails without...
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What Is Email Management? 15 Effective Tips for Email Success in 2024

Ask any working professional for email management tips, and they will give you a long list. Ask them how much time they are still spending on email, and you will likely hear – “A lot! Most of our day.” Isn’t it surprising? Without proper management, your email can quickly spiral into a relentless stream of...
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10 Email Management Software for Higher Productivity & Happier Customers

Whether you wish to attach bigger files to your emails or simply want a clutter-free inbox, the right email management software is all you need.  Over the last six years, I’ve used multiple tools – from powerful automation platforms to intuitive organization systems, to boost my work productivity, keep my inbox feeling fresh, and connect...
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10 Best Customer Service Email Management Software for 2024

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” Donald Porter. Managing customer emails can be tough. It’s like a never-ending task – the constant influx of inquiries, concerns, and feedback can quickly become overwhelming, leading to missed messages, delayed responses, and dissatisfied customers.  That’s where...
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Delegating Incoming Emails: Steps & Best Practices

Is your email inbox overflowing? Are you struggling to respond to emails in a timely manner? Is work email management taking a toll on your professional and personal life?  If your answer is a BIG yes, delegating incoming emails might be a great solution to your problem.  Gaining control of your inbox can seem like...
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20 Effective Email Management Tips to Achieve Email Success

Ask any working professional for email management tips, and they will give you a long list. Ask them about how much time they are still spending on email, and you will likely hear – “A lot! Most of our day.” Isn’t it surprising?  The truth is that managing emails takes so much time that people...
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6 Email Management Tips to Keep Your Inbox in Order in 2024

Email is still a crucial channel to master if you want to be successful. Brands have been sending more emails than ever, and marketers consider emails to be among the most effective online communication channels. Email marketing expert Dela Quist states: To not have an email address is the digital equivalent of being homeless However,...
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Why Bug Reporting Software is Better than Email?

Is a bug reporting software the next step in the evolution of customer service or an unnecessary tool that doesn’t need to replace the standard email inboxes?  The answers may vary here. People may have mixed opinions on bug reporting software and standard email inboxes. With the way things are going, emails will be obsolete...
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