What is AI Helpdesk Management and How to Use It?
Is your help desk team looking to achieve more with less? If you answered yes, you probably considered artificial intelligence (AI) as a solution.
What Is a Ticketing System for Cybersecurity? Top 5 Tools to Eliminate Threats
Let me share a stat that will catch you off guard—there were 2,365 cyberattacks in 2023, with 343,338,964 victims.
How to Reduce Ticket Response Time: 10 Expert Strategies for 2024
Advancements in automation capabilities have created a new consumer breed: the “NOW” customer—the ones who demand instant solutions to their problems.
10 Best IT Ticketing Systems for Uninterrupted IT Support in 2024
If you’ve ever managed IT support, you know the struggle. Tracking requests gets messy. Responses are slow because everything’s manual. No one knows who’s doing what. And forget about prioritizing urgent issues—it’s chaos.
What Is Help Desk Management? | 11 Best Practices for Support Success
Behind every delightful customer experience is a well-oiled help desk, quietly working its magic.
8 Best Help Desk Software for Schools and Universities: Updated List for 2024
As someone who’s worked closely with schools, I’ve seen the struggles firsthand.
11 Best ITSM Tools for Exceptional IT Support in 2024
A majority of businesses are adopting the best ITSM tools to build and maintain a strong IT ecosystem and offer interrupted IT support to customers and employees.
What Is an SLA? [SLA Management Benefits & Best Practices]
No matter what service you offer to consumers—financial, customer support, SaaS, consultancy, etc., you need the right service level agreements (SLAs) to strengthen relationships.
11 Best Help Desk Metrics & KPIs to Boost Support Performance
Is your customer service team marching on without a clear sense of direction?
12 Best Help Desk Software to Streamline Customer Support in 2024
Did you know the help desk software market is set to hit a whopping $21.8 billion by 2027? That’s a giant leap, and it’s no surprise—businesses increasingly rely on cutting-edge tools to upgrade customer support. Whether you want to improve communication, automate tasks, or boost customer satisfaction, the right help desk software can make it a...