Imagine you release a software application in the market that is free from bugs. Sounds like a utopian dream, right?  Even if you have the best minds in the business, the software development and testing phases will always reveal bugs and defects.  But that shouldn’t scare you!  With bug-tracking software, your team can easily identify,...

If you handle a customer service team, you know life at the office is nothing short of a battlefield. One second, there is an email complaint shared by an existing customer; the next, there is an inquiry by a prospect demanding urgent attention.  A powerful support ticketing system can help you turn this chaos into...

As young kids, we were always encouraged to ask questions – Why is the sky blue? Where do babies come from? How can Santa Claus reach all the kids in one night?  While your educational institution may not have answers to these questions, you must be able to answer all queries and doubts related to...

Managing customer requests and complaints is an uphill battle without the right technology and team in place.  While searching for the right technology for your support team, you will likely come across multiple help desk examples and types – IT, HR, technical support, or multilingual help desk.  Whether you are looking for a help desk...

Human resource professionals are considered the unsung heroes of any organization. But increasing attrition rates, employee expectations, and hiring challenges have put these heroes in deep water.  So what can you do to support those who support your valuable employees? An HR ticketing system can help your team rise above hundreds of paper resumes and...

IT support teams are always dealing with end-user complaints, inquiries, and service requests. But can you really delight end-users if you don’t know how to differentiate between them?  When you run a business, service requests can come in from all directions. While an employee requests for a new laptop to be issued to them, hundreds...

Does your team use Google Workspace for customer service? We assume you are not happy.  Google Workspace is a great platform for managing internal communication and collaboration. But, many support heroes and industry experts feel it isn’t designed for growing customer service teams. Hence, the search for Google apps help desk makes great sense.  Here...

‘Moving to the Cloud’ has become a popular strategy most businesses embrace.  With more and more brands seeking cost-effective and efficient ways to manage customer service processes, the demand for cloud-based help desk systems has been on the rise. Implementing a cloud-based ticketing system can prove to be just the right move for your team....

Advancements in digital technology and automation capabilities have created a new consumer breed: The NOW customer. Such customers expect instant solutions to their problems no matter how or when they contact your business.  So how do you delight this new breed of customers and grow your business?  The answer lies in improving your ticket response...