Choosing the right help desk system for your business can be a challenging decision. While some favor the customization of open source ticketing systems, others lean towards the security of on-premise systems, or the convenience of a SaaS help desk. Each approach has its merits depending on your business context. In this blog, we will...

Whenever I hear the term “cloud-based,” three things come to mind – 24/7 access, streamlined operations, and greater flexibility.  As more and more customer service teams embrace innovation, the demand for cloud-based ticketing systems is at an all-time high. If you, too, are looking to shift your help desk from the confines of office walls...

“What Is helpdesk? What are the must-have features? What are some advantages & disadvantages?” These are some of the top questions bubbling into the minds of customer service professionals and entrepreneurs who are new to this tool. If you, too, are on the journey of discovering help desk software and expanding your knowledge, we are...

Imagine you release a software application in the market that is free from bugs. Sounds like a utopian dream, right?  Even if you have the best minds in the business, the software development and testing phases will always reveal bugs and defects.  But that shouldn’t scare you!  With bug-tracking software, your team can easily identify,...

If you handle a customer service team, you know life at the office is nothing short of a battlefield. One second, there is an email complaint shared by an existing customer; the next, there is an inquiry by a prospect demanding urgent attention.  A powerful support ticketing system can help you turn this chaos into...

Managing customer requests and complaints is an uphill battle without the right technology and team in place.  While searching for the right technology for your support team, you will likely come across multiple help desk examples and types – IT, HR, technical support, or multilingual help desk.  Whether you are looking for a help desk...

Human resource professionals are considered the unsung heroes of any organization. But increasing attrition rates, employee expectations, and hiring challenges have put these heroes in deep water.  So what can you do to support those who support your valuable employees? An HR ticketing system can help your team rise above hundreds of paper resumes and...

IT support teams are always dealing with end-user complaints, inquiries, and service requests. But can you really delight end-users if you don’t know how to differentiate between them?  When you run a business, service requests can come in from all directions. While an employee requests for a new laptop to be issued to them, hundreds...