Are customers leaving your site without making a purchase? Is your inbox flooded with return and refund requests? Do visitors have no idea how to reach your support team?  If you face any of these challenges, you might want to get your hands on the best eCommerce help desk software.  The right help desk tool...

Acquiring customers is one thing, and keeping them is another. And who knows this better than SaaS business owners who are heavily dependent on recurring subscriptions?  But when customers are always complaining about bugs or inquiring about subscription prices, how do you resolve their issues in time and make them buy again? The answer lies...

More and more businesses are turning to MSPs or managed service providers to handle key IT functions. No wonder the MSP market has become worth hundreds of billions of dollars.  If you are a budding MSP, managing IT issues of thousands of businesses is never a cakewalk. Right from server downtime complaints to network security...

Are you struggling to manage an influx of support tickets? When tickets slip through the cracks, customers get frustrated and raise more tickets – leading to a snowball effect.  No matter which help desk ticketing system you use, it’s important to gain complete control of it before things seem to spiral out of control.  With...

Hiring and onboarding staff in today’s market is tough enough. Add to that the pressure of meeting employee expectations when it comes to internal support.  Supporting tens or hundreds of employees is not easy.  For an HR professional, life isn’t a smooth sail. One moment you are explaining leave policies to new recruits, the next,...

Do you often feel your company focuses more on customers than the people who actually work there and do the “hard work”? You are not alone.  With rising competition, volatile markets, and ever-changing consumer behavior, businesses have a lot on their plates. Amidst this chaos, the need to focus on the well-being of employees and...

Is your help desk team looking to achieve more with less? If you answered yes, you have probably considered Artificial Intelligence (AI) as a solution.  As more and more customers demand assistance that is highly personalized, easily navigable and provides quick resolution, businesses are showing keen interest in learning how AI improves help desk management. ...

A help desk is no longer a stationary section in a retail store that assisted customers with their returns or exchanges. With the advent of help desk digital transformation, it has taken the shape of digital channels such as live chat, social messaging, AI-powered chatbots, etc.  For help desk teams, the digital transformation era has...

Incidents are powerful events that can happen to any business in the blink of an eye.  But what happens when you do not know how to manage or report incidents? Well, in that case, such disruptions can lead to prolonged downtime, lower productivity, add to employee stress, and jeopardize your business.  So what’s the way...