Help Desk Archives - Page 4 of 10 - ProProfs Help Desk Blog

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HR Ticketing System: Definition, Benefits & Top Use Cases

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 15 Oct, 2025

Human resource professionals are considered the unsung heroes of any organization. But increasing attrition rates, employee expectations, and hiring challenges have put these heroes in deep water. So what can you do to support those who support your valuable employees? An HR ticketing system can help your team rise above hundreds of paper resumes and...

Service Request Management Guide: Everything You Need to Know

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Oct, 2025

IT support teams are always dealing with end-user complaints, inquiries, and service requests. But can you really delight end-users if you don’t know how to differentiate between them? When you run a business, service requests can come in from all directions. While an employee requests for a new laptop to be issued to them, hundreds...

10 Factors Google Workspace Users Must Consider Before Choosing a Help Desk

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 4 Aug, 2025

Does your team use Google Workspace for customer service? We assume you are not happy. Google Workspace is a great platform for managing internal communication and collaboration. But, many support heroes and industry experts feel it isn’t designed for growing customer service teams. Hence, the search for Google apps help desk makes great sense. Here...

Cloud-Based Help Desk Software: Definition, Benefits & How It Works

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 22 Oct, 2025

I’ve seen it too many times—support teams struggling with outdated on-premise systems or open-source tools that demand constant tweaking. What seems like a smart choice at first turns into a maintenance nightmare, with frequent downtimes, data security concerns, and limited remote access. That’s where cloud-based help desk software comes to the rescue. No hardware to...

12 Best SaaS Help Desk Software to Retain Customers in 2025

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 30 Sep, 2025

I’ve always believed that winning customers is easy; keeping them is the real challenge. And who knows this better than SaaS business owners who are heavily dependent on recurring subscriptions?

What Is MSP Ticketing System? Definition, Benefits & TopTools

Written by Deepak Som, Author & Editor at ProProfs Updated: 17 Oct, 2025

More and more businesses are turning to MSPs or managed service providers to handle key IT functions. No wonder the MSP market has become worth hundreds of billions of dollars. If you are a budding MSP, managing IT issues of thousands of businesses is never a cakewalk. Right from server downtime complaints to network security...

Ticketing System Best Practices: Top 10 Tips for Effective Support

Written by ProProfs Editorial Team Updated: 15 Oct, 2025

Are you struggling to manage an influx of support tickets? When tickets slip through the cracks, customers get frustrated and raise more tickets – leading to a snowball effect. No matter which help desk ticketing system you use, it’s important to gain complete control of it before things seem to spiral out of control. With...

Support, Engage & Retain Employees With HR Help Desk Software

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 4 Aug, 2025

Hiring and onboarding staff in today’s market is tough enough. Add to that the pressure of meeting employee expectations when it comes to internal support. Supporting tens or hundreds of employees is not easy. For an HR professional, life isn’t a smooth sail. One moment you are explaining leave policies to new recruits, the next,...

How to Manage an Internal Help Desk for Productive Employees

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Oct, 2025

Do you often feel your company focuses more on customers than the people who actually work there and do the “hard work”? You are not alone. With rising competition, volatile markets, and ever-changing consumer behavior, businesses have a lot on their plates. Amidst this chaos, the need to focus on the well-being of employees and...

Go BIG on Support: 10 Small Business Help Desk Software for 2025

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 6 Jun, 2025

I still remember the early days—orders coming in, phones ringing off the hook, and sticky notes scattered across my desk like confetti. It was exciting, sure, but also chaotic. I thought I needed a larger team, but all I needed was a smarter system—small business help desk software. The right help desk system can keep...