347.3 billion emails are sent and received globally on a daily basis! With so many messages flying back and forth, how can you ensure that your team stays on top of their email game? One way is to use an email solution that simplifies your email workflows and boosts productivity. The three top contenders for...

Let’s be honest, email was not designed for teamwork. Even after decades of innovation, it still does not meet the needs of most business teams.  As a result, companies are forced to go for collaboration tools such as Google Collaborative Inbox to manage their group email accounts – sales@, support@, content@, etc.  But is Google...

In the pre-email era, people had to write letters, wait for them to get delivered, and then wait again for days to get a response.  Soon came the Internet, and the rest is history!  Earlier, what took days or weeks, can now be achieved in a matter of seconds. Awesome! However, email-arguably one of the...

When emails are coming in from multiple directions, managing shared inboxes can become quite a struggle. Factors such as email overload, lack of ownership, duplicate replies, and inefficient tracking can all add up to your email management woes.  So, is reaching ‘inbox zero’ leading to ‘productivity zero’?  By following the right shared inbox best practices,...

How many times have you lost your temper when contacting a customer support agent? Lost count, haven’t you? Well, according to recent studies, 75% of customers agree that it takes ages to connect with a live agent. The study also reported that a majority of Americans didn’t go through with an online purchase due to...