What Are Customer Service SLAs: A Guide (With SLA Templates)
Imagine this: A customer’s frustration mounts as they wait days for a response to their urgent support request. Meanwhile, your team is unsure of who’s responsible or what the promised turnaround time actually is. Seems familiar?
																											
								
								
									
								
								
													 
													
 
													
 
													 
													 
													
 
													 
													 
													 
													 
													