Top 10 Jitbit Alternatives for 2024

Are you looking for Jitbit alternatives but don’t know where to start? 

We understand how challenging it can be to comb through all the software review platforms and never-ending online reviews. Don’t worry, we are here to help! 

Jitbit is a popular help desk software designed for powerful ticketing and asset management. But why are people searching for the best alternatives to Jitbit? 

The truth is that Jitbit has its own set of drawbacks. Right from an absence of a free trial to expensive subscription plans – there are multiple factors that make people switch to the best help desk software. 

If you are looking to compare some great help desk options and spot the ones better suited to your needs, you have come to the right place. In this blog, we will explore some of the best Jitbit alternatives in the market and help you make the right choice. Let’s go! 

JitBit Alternatives Feature & Price Table

What Is Jitbit? 

Jitbit is a leading help desk solution that is used by thousands of companies to deliver exceptional customer service. Jitbit’s help desk software is made available to users in two versions – SaaS and on-premise. The tool offers powerful features such as ticket tagging, file attachments, asset tracking, knowledge base, email integration, live chat, ticket categories, and more. 

How much does Jitbit cost? Jitbit offers four subscription plans: Freelancer ($29/agent/month), Startup ($69/month for up to 4 users), Company ($129/month for up to 7 users), and Enterprise ($249/month for up to 9 users). 

Why Look for Jitbit Alternatives? 

Jitbit does seem like a wonderful option at first, however, it has its own set of drawbacks. Let’s discuss some major of this tool that push people to look for the best Jitbit alternatives. 

• No Free Trial: Jitbit does not offer a free trial version to its users. This can make a huge difference, especially, if you have a large team and are looking to make a big investment. The presence of a free trial is important as it helps you explore various features, dashboards, and the interface without paying a single dollar. 

• Expensive Plans: Jitbit’s plans are quite expensive and may not be the best option for small businesses. Moreover, for the SaaS version, there is no plan that can accommodate more than 10 agents. 

• Less Focus on On-Premise Version: A lot of users have said that there is a strong push from Jitbit’s sales team to use the cloud or SaaS version. However, there are certain companies that need to use the on-premise version due to data security, infrastructure, or other reasons. 

The Features Jitbit Alternatives Should Have

Help desk software vendors are always busy advertising their features. While some claim their tool has the most intuitive interface, others talk about AI-powered reports. 

Now, it is also true that every tool cannot offer all the features. Therefore, to help you find the best option, we have included some must-have features that every Jitbit alternative should bring to the table. 

• Powerful Ticketing Features: Every Jitbit alternative should offer customer service ticketing features such as ticket assignment, tracking, prioritization, etc. This will help your team ensure every incoming issue has an owner and no message is lost. 

• Self-Service Capabilities: Every tool should allow you to encourage self-service among your customer base. For example, you can create an online knowledge base to allow customers to find solutions at their own pace. 

• Internal Collaboration: Customer service team members need to work in sync to deliver the best experience possible. With internal collaboration features such as private notes, agent collision detection, canned responses, etc., agents can work faster together. 

• Reporting & Analytics: All the alternatives to Jitbit should allow you to generate powerful reports. Reporting data and stats will help support managers track agent performance, monitor key support metrics, and uncover improvement areas. 

Our Selection Criteria for Jitbit Alternatives 

With so many options available in the market, choosing the best Jitbit alternative can be challenging. How do you know which ones even deserve your attention? 

To help you rise above this challenge, every tool must meet our selection criteria. 

Core Help Desk Features: All alternatives to the Jitbit ticketing system should offer core help desk features such as ticket tracking, multichannel communication, internal collaboration, customer satisfaction surveys, knowledge base, etc. 

Listed on the Leading Software Comparison Websites: The help desk alternatives should be listed on the popular software review platforms such as Capterra, SoftwareWorld, Getapp, etc. 

Minimum 10 Customer Reviews: All Jitbit alternatives should include a minimum of ten user reviews about the tool. Genuine user reviews can shed light on the pros of the software and help you make the right decision. 

What Are the Best Jitbit Help Desk Alternatives? 

Now it’s time to move to the main section of this blog. Here is a list of the 10 best alternatives to Jitbit. We will take a look at features, pricing, pros, cons, and other important details. 

1. ProProfs Help Desk 

ProProfs Help Desk is the best Jitbit alternative that comes with powerful automation features. For example, you can develop powerful chatbots, share faster replies with canned responses, and share automated email notifications to keep customers and agents on the same page. 

As software cheaper than Jitbit, ProProfs helps you keep a firm track of every incoming issue or request. Agents can handle emails, chats, web requests, etc., from a single dashboard and ensure no conversation can slip through the cracks. 

Top Features of ProProfs Help Desk: 

• Prioritize support tickets that need immediate action
• Allow agents to see who is working on what and avoid sending duplicate replies
• Create a dedicated knowledge base and reduce call volume 
• Share CSAT, and NPS surveys with customers and enhance the customer experience
• Monitor agent ratings and identify your top performers

Why We Picked It:

• Your team can easily resolve tickets on the move using the mobile app
• ProProfs Help Desk comes with an easy learning curve and your team can get started in no time

Choose it for: Multichannel communication, internal collaboration, ticket prioritization, surveys, knowledge base, web forms, chatbots, etc. 

3rd party integrations allowed: Yes

Suited for: Startups, small to mid-sized businesses, large enterprises

Case Study: 

Started in 2001, Military Cruise Deals sells cruise packages to military personnel and their families. The company operates with all cruise lines, including domestic, European, and luxury, with sailings going all over the world.

A lot of their clients needed assistance finding a cruise to go on. With an omnichannel customer service tool like ProProfs Help Desk, the MCD team can communicate with overseas clients who cannot call them. 

ProProfs Help Desk Plans Include: 

FREE for a single user. Plans start at $19.99/user/month for 2 or more users. No hidden fees. A 15-day money-back guarantee.

2. Zendesk

Zendesk is another help desk software like Jitbit that comes as a complete customer service solution. Your support representatives can connect with customers over messaging, email, live chat, phone, and social media. 

When it comes to customer service automation, Zendesk does a commendable job. For instance, you can develop AI-powered answer bots to interact with customers even when your team is offline. The answer bots can also be used to route incoming chats to relevant agents or departments. 

Top Features of Zendesk: 

• Create a help center and allow customers to find solutions at their own pace
• Avoid manual work with built-in intelligent ticket routing 
• Allow support reps to contribute to help articles for better knowledge management
• Integrate with leading business tools with code and no-code functionality
• Leverage reporting dashboards for different communication channels

Why We Picked It:

• You can create your own community forum and engage your audience
• If you have a big team, Zendesk is a highly scalable platform

Choose it for: Intelligent ticket assignment, AI-powered bots, multichannel communications, help center, etc. 

3rd party integrations allowed: Yes

Suited for: Large enterprises

Case Study: 

Polaris Adventures offers premium ride and drive experiences at epic destinations to customers. The company is known for on and off-road rentals and allows customers to rent ATVs, snowmobiles, slingshots, and more. 

With the help of Zendesk’s ticketing system, Polaris Adventures brought down its average-first reply time to 30 minutes. Moreover, their team can now support 30% more accounts per agent. 

Zendesk Plans Include: 

Suite Team: $49/agent/month

Suite Growth: $79/agent/month

Suite Professional: $99/agent/month

3. Freshdesk 

Freshdesk is a free alternative to Jitbit that helps your business provide intuitive support across different channels. You can connect with customers on their favorite channels – live chat, web, email, social media, etc., and deliver memorable experiences. 

Freshdesk can be used by remote service agents to effortlessly resolve issues on the move. Moreover, with the agent collision detection feature, you can ensure multiple agents don’t end up viewing and responding to a single support ticket. 

Top Features of Freshdesk:

• Route tickets to service agents based on availability, proximity, and skillset
• Quickly respond to customer issues or requests using canned responses
• Link similar tickets together and easily monitor widespread issues
• Engage and support customers via a customizable live chat window
• Interact with customers over WhatsApp and resolve their issues

Why We Picked It:

• Offer omnichannel customer service to your audience
• Capture customer requests and issues via WhatsApp

Choose it for: Parent-child ticketing, custom ticket status, time tracking, mobile field service, etc. 

3rd party integrations allowed: Yes

Suited for: Small to mid-sized businesses, large enterprises

Case Study: 

Felix mobile is a popular telecom company based in Australia. To delight customers, it offers a simple plan with no lock-in contract. Flexi mobile’s vision is to offer digital services to people and take an environmental-friendly approach while doing the same. 

With Freshdesk on board, Felix’s service team integrated a live chat feature on their mobile app. Moreover, the telecom brand is able to offer a seamless omnichannel experience to customers from around the globe. 

Freshdesk Plans Include: 

Sprout: Forever free plan

Blossom: $15/user/month

Garden: $35/user/month

Estate: $49/user/month

Forest: $99/user/month

4. Zoho Desk

Zoho Desk is a popular Jitbit alternative that helps your business adopt an omnichannel approach to customer service. You can easily automate your workflows and rise above manual and repetitive processes. 

As a feature-rich tool, Zoho Desk helps you make your website support ready. For example, you can easily embed a knowledge base, community forum, or AI functionalities into your website. With a robust self-service portal, you can offer 24×7 support even without a global team. 

Top Features of Zoho Desk: 

• Create distinct help centers for your different brands and encourage self-service
• Proactively engage with customers via live chat
• Automatically tag tickets based on the key aspects of support tickets 
• Automatically route incoming tickets to support agents
• Use ready-to-use templates for ticket forms, emails, and notifications

Why We Picked It:

• Join the Zoho community and engage with thousands of users 
• Connect with Zoho CRM and get access to complete customer information

Choose it for: Multibrand help center, automated notifications, social media complaints, etc. 

3rd party integrations allowed: Yes

Suited for: Small to mid-sized businesses, large enterprises

Case Study: 

5paisa.com is India’s popular financial institution that was founded in 1995 in Mumbai. The platform allows customers to open a Demat account and provides brokerage services to 2.9 million customers around the globe. 

As an expanding business, 5paisa.com was looking for a support tool that offered great flexibility and self-service features. Using self-service, their customers can look up FAQs and find answers instantly.   

Zoho Desk Plans Include: 

Free: Forever free plan

Standard: $12/agent/month

Professional: $20/agent/month

Enterprise: $35/agent/month

Read More - Zoho Desk Alternatives

5. LiveAgent 

LiveAgent is an all-in-one hello desk solution that is known for its intuitive chat widget. Support agents can proactively invite customers to chat based on the time they have spent on the homepage or a particular page of your website. 

With the call center tools and functionalities, you can reduce hold times and delight customers. Agents can easily attend, record, and transfer calls from one place and deliver personalized phone support at scale. 

Top Features of LiveAgent:

• Prevent multiple agents from resolving the same support ticket
• Attach files such as photos, documents, PDFs, videos, etc., to tickets
• Use contact files to store additional information about contacts or clients
• Export help desk tickets into PDF or HTML formats
• Easily view the ticket history at a glance

Why We Picked It:

• Automated spam filtering can help you keep spam emails at bay 
• Track the time spent by agents on tickets and calculate billable hours

Choose it for: Agent collision detection, canned messages, contact fields, email templates, etc. 

3rd party integrations allowed: Yes

Suited for: Small to mid-sized businesses

Case Study: 

Post Affiliate Pro is a popular marketing tool that helps brands manage multiple affiliate programs, track partner performance, initiate payouts, and assign commissions from a single platform.

As the popularity of the tool grew, their team looked to partner with a quality help desk ticketing system such as LiveAgent. Now, Post Affiliate Pro’s support team is able to respond to Facebook comments, emails, Tweets, or live chat requests made by customers. 

LiveAgent Plans Include: 

Free: Forever free plan

Ticket: $15/agent/month

Ticket + Chat: $29/agent/month

All-Inclusive: $39/agent/month

Read More: Best Live Agent Alternatives for 2023

6. HappyFox 

HappyFox offers modern help desk software that takes you closer to your customer service goals. With a brilliant combination of a support ticketing system, community forums, and a self-service knowledge base, you can reduce chaos and bring order to your support process. 

HappyFox allows you to automatically convert email, chat, phone, and web requests into support tickets and keep them organized. In addition to this, robust customization options can help you create your own workflows, custom fields, templates, etc. 

Top Features of HappyFox: 

• Convert all phone calls and recordings into tickets
• Organize your incoming tickets using predefined categories
• Discuss customer issues internally using private notes
• Create an internal knowledge base for your support staff
• Connect with other tools such as Mailchimp, Salesforce, Nicereply, and more

Why We Picked It:

• HappyFox allows you to create knowledge base articles in multiple languages
• You can even create a customer portal where customers can track their issues

Choose it for: Social media ticketing, internal collaboration, internal knowledge base, etc. 

3rd party integrations allowed: Yes

Suited for: Small to mid-sized businesses, large enterprises

Case Study: 

Accelerate Education provides several online courses to students from around the world. The aim of the company is to improve educational opportunities for students in grades K-12 while offering robust training to schools and educational institutions. 

HappyFox being an intuitive tool, sent all incoming emails automatically to appropriate mailboxes and converted them into tickets. Moreover, automated ticket assignments helped the business better sort, track, and monitor their support process. 

HappyFox Plans Include: 

Mighty: $39/agent/month

Fantastic: $59/agent/month

Enterprise: $79/agent/month

Enterprise Plus: $99/agent/month

7. Salesforce Service Cloud

Salesforce Service Cloud is another software like Jitbit that helps you boost customer loyalty through AI-powered functionalities and automation. Create a self-service knowledge base to reduce your ticket volume and allow agents to focus on urgent tasks. 

Salesforce even offers an intuitive field service app that can help your team offer uninterrupted support on the move. Your field agents can easily access the latest policies, step-by-step instructions, and safety checklists. Moreover, you can even reduce on-site visits by providing virtual support from anywhere. 

Top Features of Salesforce Service Cloud: 

• Connect with customers on their favorite channels
• Offer automated 24×7 support with AI-powered chatbots
• Use the field service app to access data online or offline
• Create mobile-responsive customer portals and enhance the support experience
• Collect case details on chat before transferring to an agent

Why We Picked It:

• Use omnichannel routing to assign support cases to the right agents
• You can add live chat support to your website and mobile apps

Choose it for: Incident management, self-service help center, video assistance, etc.  

3rd party integrations allowed: Yes

Suited for: Startups, small to mid-sized businesses, large enterprises

Case Study: 

IBM or International Business Machines Corporation is an American MNC that has offices in over 170 countries. This popular technology company sells computer hardware, middleware, and software, and provides hosting and consulting services in multiple countries. 

With Salesforce Service Cloud, IBM was able to monitor channel-based communications and achieve better decision-making. In addition to this, more than 380,000 internal employees are also supported using this tool 

Salesforce Service Cloud Plans Include: 

Essentials: $25/user/month

Professional: $75/user/month

Enterprise: $150/user/month

Unlimited: $300/user/month

8. HubSpot Service Hub

HubSpot Service Hub helps you connect all your customer support data and communication channels in one platform. Support agents can access multiple channels from one inbox without having to switch from one channel to another. 

HubSpot allows you to create a secure customer portal to improve the support experience. Customers can easily track their ongoing service requests or check the progress of tickets without agent intervention. 

Top Features of HubSpot Service Hub: 

• Assist customers on your website in real-time with a live chat window
• Receive inbound support calls and track them in one place
• Share customer surveys to monitor CSAT, NPS, CES, and other metrics
• Improve customer service quality with the help of out-of-the-box reports
• Set agent permissions to determine their level of access to the tool

Why We Picked It:

• You can use the mobile inbox to always stay in sync with your team 
• Creating and sharing customer feedback surveys is relatively easy

Choose it for: Customer portal, inbound calling, shared inbox, customer feedback surveys, etc. 

3rd party integrations allowed: Yes

Suited for: Startups, small to mid-sized businesses

Case Study: Not available 

HubSpot Service Hub Plans Include: 

Starter: $45/month (1 user)

Professional: $450/month (5 users)

Enterprise: $1200/month (10 user)

9. HaloITSM 

HaloITSM is a remarkable alternative to Jitbit that can help you offer top-notch IT support to end-users. The tool allows you to track all incidents in one place, automate repetitive workflows, and meet SLAs in a timely manner. 

With HaloITSM, you can allow end-users to search for available services and request the ones they need from the self-service portal. Moreover, the tool even offers robust change management capabilities so your team can easily track and deliver organizational changes. 

Top Features of HaloITSM:

• Turn solutions into help articles and upload them to your knowledge base
• Automate and escalate the management of ongoing problems
• Create a service catalog and allow users to check offered services and SLAs
• Organize all your tasks and projects in a centralized place
• Track all your IT assets and monitor their usage

Why We Picked It:

• Great tool for incident and request management
• Reports can help you see how time is being spent on various activities

Choose it for: Incident management, knowledge base, SLA management, service catalog, etc. 

3rd party integrations allowed: Yes

Suited for: Small to mid-sized businesses, large enterprises

Case Study: 

SKY TV is an entertainment company that connects customers to daily news, live sport, television shows, music, documentaries, and many more. Being in operations for more than 30 years, they have a large customer base of more than half a million active customers. 

SKY TV migrated from ServiceNow to HaloITSM to automate their support process and reduce costs. The company even achieved a 94% SLA which is increasing month on month. 

HaloITSM Plans Include: 

10 Agents: £65/agent/month

25 Agents: £59/agent/month

50 Agents: £55/agent/month

100 Agents: £49/agent/month

200 Agents: £45/agent/month

500 Agents: £35/agent/month

10. Vision Helpdesk 

Vision Helpdesk helps you convert your email, phone, social media, chat, and web requests into tickets and organize them at a central location. You can use the round-robin ticket assignment rules to automate your ticket assignment process. 

As a leading Jitbit alternative, Vision Helpdesk allows you to create workflows that match your team’s unique needs and expectations. For example, you can dictate what actions the system will take if an SLA is not met. Similarly, you can auto-close tickets if no customer response is received after a certain period of time. 

Top Features of Vision Helpdesk:

• Set email notifications for staff members when certain conditions are met
• Create custom email templates for sending notifications to customers
• Gamify your help desk by setting agent achievement levels
• Set an hourly billing rate and charge your customers accordingly
• Create billing reports and share them with your clients

Why We Picked It:

• Automatically suggest knowledge base articles to customers 
• You can allow customers to log in using their social media accounts

Choose it for: Agent roles, custom fields, multi-language help desk, etc. 

3rd party integrations allowed: Yes

Suited for: Startups, small to mid-sized businesses, large enterprises

Case Study: Not Available

Vision Helpdesk Plans Include: 

Starter Help Desk: $12/agent/month

Pro Help Desk: $20/agent/month

Satellite Help Desk: $24/agent/month

Pro Service Desk: $32/agent/month

Enterprise Service Desk: $48/agent/month

Read More: Best Vision Helpdesk Alternatives for 2023

Comparison of Best Alternatives of Jitbit   

Final Verdict: Which Jitbit Alternative Should You Go For?

Jitbit is a powerful help desk system that allows you to:

• Convert customer emails into support tickets
• Track and search organization-wide assets 
• Create a dedicated knowledge base
• Track agent performance & billable hours

Despite these features and benefits, there are some major drawbacks that make users search for the right alternatives to Jitbit. For example, there is no free trial available for users. Moreover, the subscription plans are quite expensive and may interfere with your budget.

All the alternatives shared in this Jitbit comparison blog have been carefully selected after hours of research and analysis. If you are still unsure which tool to pick, you can go for ProProfs Help Desk – an easy-to-use help desk that brings powerful features to the table. Furthermore, if the price is not an issue for your business then you can even choose Zendesk or Salesforce Service Cloud based on your feature requirements.