ProProfs Help Desk Software Blog

Delegating Incoming Emails: Steps & Best Practices

Is your email inbox overflowing? Are you struggling to respond to emails in a timely manner? Is work email management taking a toll on your professional and personal life? If your answer is a BIG yes, delegating incoming emails might be a great solution to your problem. Gaining control of your inbox can seem like...

10 Best Practices for Help Desk Reporting

Thanks to technology, customer service is now a measurable process. From monitoring your daily ticket volumes to tracking the time spent responding to customer issues – your business has access to all the data you might need. But with so many data points at your fingertips, how do you make sense of it all? By...

What is Google Collaborative Inbox? Pros, Cons, and Alternatives

Let’s be honest, email was not designed for teamwork. Even after decades of innovation, it still does not meet the needs of most business teams. As a result, companies are forced to go for collaboration tools such as Google Collaborative Inbox to manage their group email accounts – sales@, support@, content@, etc. But is Google...

10 Post-Purchase Customer Experience Tips with Real Examples

So you invest thousands of dollars on marketing campaigns, optimize your website, ease the checkout process, and finally, make the customer hit the “Buy Now” button. Now what? Is the job done? Not even close! The post-purchase customer experience starts after the sale is made. How you treat your customers during this phase can be...

Top 10 LiveAgent Alternatives for 2024

For thousands of customer service agents, LiveAgent is the tool they open first thing in the morning and kickstart their day. No wonder the tool has made a big name for itself in the help desk software industry. But not everyone is ecstatic with this tool. In fact, most of them are searching for the...

What Is Customer Communication Management? [Benefits, Types & Tools]

Customers today have more options than ever to communicate with your brand. They can share a query via live chat, drop a feature request via email, or share their experience on social media. As a result, it is all the more important to manage all inbound and outbound conversations using the best customer communication management...

35+ Best SaaS Tools Your Business Should Know About

From freelancers to billion-dollar business owners – almost everyone is talking about the best SaaS tools in the market. There is no doubt that the demand for SaaS products is at an all-time high. In fact, the software as a service (SaaS) market is estimated to be worth 171.9 billion U.S. dollars in 2022. But...

10 Best Solarwinds service desk alternatives for 2024

SolarWinds Service Desk has been around for quite some time, and I think it is indeed a powerful help desk solution. But if you are thinking about switching to a better SolarWinds Service Desk alternative, let me tell you one thing — you are not alone! While using the tool in the past, I often...

12 Best Customer Success Software to Boost Your ROI in 2024

In today’s fast-paced business world, customer satisfaction is a top priority. However, businesses often struggle to keep up with the ever-increasing demands of their customers. This is where customer success software comes in handy. These software solutions help businesses manage customer relationships, track customer behavior, and provide personalized customer support. In this blog post, I...

Customer Service vs. Customer Experience: Key Differences

Do you feel a sense of confusion around the terms customer success vs. customer experience? You are not alone. Business terminologies can seem greek to most people. But understanding the smallest of differences between important terms can help you become a customer-centric brand. The quality of both customer success and customer experience can help you...

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