ProProfs Help Desk Software Blog

20 Best Customer Service Tips for Small Business

The best customer service tips you follow can determine whether customers return to your brand or reach out to your business rivals. Small business owners have a lot on their plates – endless product inquiries, tiny customer service budget, limited human resources, and so on. Amongst all these mountain-sized challenges, how do you delight and...

Help Scout vs Zendesk: Which Help Desk Should You Choose?

Whether you have ten customers or a million, you need to support your customers, track their complaints, and resolve their queries in a timely manner. However, when you search for the best help desk software, you are greeted with tools that look quite similar at the first glance. One such common battle is Help Scout...

10 Best Client Portal Software for 2024

In the last couple of years, the demand for client portal software has skyrocketed. But do you really need one? Let’s call a spade a spade – client demands are endless. They will always have an infinite number of questions, inquiries, and requests. The result? They become overdependent on your support team. With the best...

What is Hotel Customer Service? Importance, Tips & Best Practices

Have you ever wondered what the world’s largest hotel chains such as Marriott, Hilton, or Hyatt have in common? Well, the answer is delightful hotel customer service. But handling hotel guests is not always smooth sailing! While on the one hand, you have to deal with hundreds of last-moment cancellations, on the other hand, there...

Customer Service Email Etiquette: 10 Golden Rules You Need to Follow

Email is much like a mirror that reflects the personality and state of mind of the person sending it. Customer service email etiquettes can reveal the values that your business stands for and how well you treat your customers. For decades, email has been a popular channel to support customers. However, like any communication tool,...

30+ Empathy Statements for Customer Service

Customer service gurus and experts are all talking about using empathy statements. But is it really that simple? In the field of customer service, no news is good news. Every day you deal with hundreds of complaints and angry customers who are ready to pounce on you like a cheetah on a gazelle. Amidst such...

Zendesk vs Salesforce Comparison: Which Help Desk Should You Choose?

Zendesk vs. Salesforce is a common dilemma that most entrepreneurs and customer service managers face. On one hand, they are attracted by the powerful features of Zendesk, and on the other hand, they find Salesforce as a complete brand. So between Zendesk and Salesforce Service Cloud, which help desk software deserves your time and money? ...

Help Desk Checklist for Seamless Customer Experience

When you are setting up a new system in place, it is alright not to know which factors to consider. It is natural for multiple questions to pop inside your head – “Which channels should we choose? How do we automate tasks? What metrics should we target for better results?” Making the most of your...

20+ Best Customer Communication Tools for 2024

Businesses are investing so much time, money, and effort in talking to customers. But why do customers find the mere thought of contacting a business painful? The truth is that communication is an ongoing process and works for those who work at it. You don’t need an encyclopedia-sized guide to master the art of communications....

ITIL Best Practices for a Better Customer Experience

The introduction of artificial intelligence, smartphones, and other digital devices has revolutionized how people interact using information and technology. Amidst such rapid changes, how do you improve your IT services while ensuring a better customer experience? Well, ITIL best practices can help you set the right foundation! The ITIL best practice framework can help you...

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