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Top 10 Hiver Alternatives & Competitors for 2024

Hiver is an easy-to-use and affordable tool that allows teams to get started quickly. I used Hiver right inside my Gmail inbox and loved the familiar interface. But there is more to the story! Hiver is a Gmail-only tool, meaning that it will not work if you use any other email client. No wonder many...

10 Best Examples of Welcome Email Templates for New Customers

“Welcome Aboard! Your Adventure Starts Here!”

20 Ways to Improve Customer Support and Delight Customers

Every business out there wants to improve customer support after they have made some serious blunders that cost them their customers. Think of situations where customers were ignored as soon as they entered your store, or perhaps they were made to press X, Y, Z buttons and still could not connect to a human agent. ...

Omnichannel Retail: Ultimate Guide To Retail in 2024

Here’s a question for you: how are you staying relevant in the 21st century? You might say “social media” or “TikTok.” But while these are excellent platforms to use, they aren’t your only option. Enter omnichannel retailing. Leveraging omnichannel retail allows you to develop a unique understanding of your customers, move seamlessly between sales channels,...

10 Basic Help Desk Mistakes (And How to Avoid Them)

We all know that investing in good customer service is wiser than neglecting it. But why do so many customer service teams keep on repeating the same mistakes again and again? When you overlook your help desk mistakes, they can spoil the customer experience, increase churn, sabotage your business, and turn it into a failure...

Zendesk vs Jira Service Desk: Which Help Desk Should You Choose?

What happens when you put two popular help desk tools against one another? In this never-ending battle of Zendesk vs Jira Service Desk, how do you pick the best one? Both Zendesk and Jira Service Desk are loaded with similar functionalities which makes it hard to differentiate. But just like any great help desk software,...

Qualities of a Good Customer Service Representative

However, if everyone seems so driven to champion the welfare of customers, how come not all of them are able to meet expectations? Where do some companies go wrong? When evaluating possible reasons, you can’t overlook the role of your customer-facing employees. Your organization may have the best technology, customer support software, or even clearly...

How to Reduce Customer Service Response Time

Successful brands such as Amazon, Disney, and Apple have one thing in common – they are known for fast and delightful customer service. There is no doubt that customer service has become the most important brand differentiator. It brings repeat sales, boosts retention, and contributes to your bottom line. When organizations improve their customer service...

10 Ways to Customize Your Help Desk Software

Are you looking for customizable help desk software that fits perfectly into your team? Let’s be honest, despite having similar goals, no two customers service teams are the same. They differ in aspects such as team size, workflow, hierarchy, and even how they monitor their performance. The best thing about help desk customization is that...

Zendesk vs. Freshdesk Comparison: Which Help Desk Should You Choose?

For any small business, a single support email account is sufficient for managing customer problems. But once you scale past that, you need the best help desk software to ensure every customer issue is seen, prioritized, and responded to. As soon as you reach this stage, you are faced with a dilemma – in the...

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