Help Desk Blog Page

Have you ever contacted a business for support only to be misguided by an agent? Or maybe the agent treated you more like a “ticket” than an actual human being with emotions?  Yes, sadly, we have all been there. So as a business owner, how do you avoid such horrific situations and build your customer...

SaaS or software as a service is a profitable business model. You create an awesome product, spend a little on marketing, acquire new users, and voila, profits roll in. But when users are stuck somewhere, how do you offer awesome SaaS customer support?  Due to the laser-sharp focus on development and sales, SaaS customer support...

Just like sales or marketing, customer service teams are always under the pressure to reduce customer service costs and stick to “the budget”.  But with never-ending phone calls and flooded inboxes, how do you improve the customer support experience without spending some dollars?  keeping your service costs down does not mean ignoring customer satisfaction. It...