ProProfs Help Desk Software Blog

What Are Help Desk Mission and Vision Statements?

Imagine your employees coming to work each day full of purpose and with a strong belief in your company’s values. They strongly relate to the good that your brand brings to the world and think they have found the most valuable thing – “meaning in life”. Sounds like a Disney movie, right? Well, it can...

10 Help Desk Response Templates to Save Time

The best inventions in life are often small but make a HUGE impact. Think of a matchstick, paperclips, or in the modern world – help desk response templates. Yes, templates have made the world a better place for customer service representatives. Instead of stressfully typing the same response a million times over, they can use...

Top 10 Groove Alternatives & Competitors for 2025

Groove is a simple shared inbox tool that allows support agents to organize, prioritize and solve customer requests. But can we consider it a full-fledged help desk system? Not really! My personal experience with the tool revealed numerous challenges — limited inboxes, unresponsive customer support, and the absence of the chatbot feature. Allow me to...

10 Best Freshservice Alternatives for 2025

Freshservice is one of the popular support solutions used by world-class businesses. Despite this, the platform falls short in some areas. Users are usually frustrated by Freshservice’s high pricing and complex features, and with so many Freshservice alternatives available, finding the best one can be daunting. Just when I got to know that many others...

Top 10 HelpDesk Alternatives & Competitors for 2024

HelpDesk is an easy-to-use customer support tool that does not cost a fortune. But does a low price point mean high quality? Not always! My experience with the tool shed light on several limitations — an unreliable spam filter, limited integrations, and the absence of important features such as customer surveys, chatbots, ticket bookmarks, etc. ...

10 Benefits of Help Desk Software & Ticketing System

Customer interactions with your brand continue even after you make a sale. Right from the time a prospect visits your website to the time they need assistance even after years of making a purchase, your brand needs to be available. But can you really care for your customers when your agents have no idea how...

10 Important Customer Satisfaction Metrics to Target in 2025

A lot of contemporary businesses realize the importance of customer satisfaction but get clueless when you ask them a single question, “So, how do you measure customer satisfaction?” Customer satisfaction metrics can help – allowing you to measure customer loyalty, identify at-risk customers, reduce churn, and attract new customers in a crowded marketplace. In short,...

Top 10 Vision Helpdesk Alternatives & Competitors 2025

For most businesses that are looking to improve their customer service efforts, Vision Helpdesk has a lot to offer. Features such as internal collaboration, ticket-based billing, time tracking, SLA management, etc. make this tool a great option. Moreover, to cater to different businesses with different requirements, Vision Helpdesk has made its help desk available in...

What is a Customer Support Funnel and How to Build One

Sales, Marketing, Human Resources, all these departments are known for illustrating the user journey using a funnel. But what about customer service? For businesses, it’s time to rethink the customer support funnel. While no two companies are created in exactly the same mold, they can all use a support funnel to guide their customers to...

The Top 10 WOW Customer Service Stories of 2025

COVID-19 has impacted lives and livelihoods across the globe. While people are forced into isolation, customer service teams struggle to communicate proactively and win customer trust. But should this mean the end of the world? Of course not! There are still plenty of wow customer service stories that are making customers rejoice. Even after millions...

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