ProProfs Help Desk Software Blog

50 Help Desk Statistics and Why You Should Watch Them

If you think the answer to meeting the ever-growing customer expectations is limited to a low price or a fantastic product, think again. Customer service has become a key player when it comes to offering a wholesome experience to customers. Within the last decade, how businesses assist their customers has undergone a complete revolution. From...

10 Best Practices for E-commerce Customer Service

“Let’s go shopping!” Just a decade ago, when someone said these three magical words, they usually had plans to go out. They wandered in and out of every retail store, tried and tested new products, and returned home with tired eyes and a dozen shopping bags. Today, you can do the same thing while you...

What is Help Desk Workflow? Examples, Templates & Steps to Improve

Your help desk software is the heart of your customer service operations. It is the platform for engaging with end-users and is the face of your customer service team. But despite all this, why is it that you are not able to operate at peak efficiency? A broken help desk workflow can be the reason. ...

10 Service Desk Automation Ideas that Boost Performance and Quality

When you are a small startup, manually tracking the work of your small customer service team is still doable. But, what happens when your team grows and hundreds of customers come running in with their problems? Managing your service desk software manually is not only cumbersome and time-consuming but can also bring human errors into...

How to Implement a Perfect IT Ticketing System

For smooth internal operations and a well-functioning business, managing IT incidents and requests is paramount. An IT help desk ticketing system can help your business track IT-related support issues, prevent incidents from repeating, improve team collaboration, and deliver delightful support- all from a single tool. But how do you implement an IT ticketing system for...

10 Smart Strategies for Handling the Help Desk

In today’s competitive business landscape there is no place for mediocre customer service. To be the best business, you simply need to offer the best service. 54% of all consumers globally say they have higher customer service expectations than they did just one year ago. Therefore, to match this unprecedented surge in customer expectations, many...

How to Improve Customer Service Desk Performance

Development, sales, design, and marketing teams need to put their best foot forward to keep your business moving forward. However, all their efforts can go down the drain if customers are unhappy with your service. So here is the big question – how do you improve customer service desk process to create an army of...

Choose the Best Customer Support Channels for Your Growing Business

Ask customers about their go-to customer service channels for contacting any business, and you are likely to get ten different answers- Ryan – “Hey! I love talking to service reps over the phone. Makes me feel like somebody is out there to help me.” Lisa– “As a working woman, live chat works perfectly for me....

Customer Service Analytics: Use Cases, Metrics, and Tools

The amount of data that we are generating can blow anyone’s mind. Every single day, quintillion bytes of data is generated. To get things into perspective, quintillion has 18 ZEROS. (still proud of your phone memory?) Modern customer service teams are no different. They have become data factories that are pumping out information at a...

10 Tips for Handling Customer Service During the Holidays

Santa brings presents for people but problems for customer service reps. Well, it is that time of the year when people shop till they drop and customer service volume sees a sharp rise. More than $40 Billion dollar worth of items bought online during this year’s holiday season will be returned to stores. Amidst all...

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