What Is a Ticketing System for Cybersecurity? Top 5 Tools to Eliminate Threats
Let me share a stat that will catch you off guard—there were 2,365 cyberattacks in 2023, with 343,338,964 victims.
How to Reduce Ticket Response Time: 10 Expert Strategies for 2025
Advancements in automation capabilities have created a new consumer breed: the “NOW” customer—the ones who demand instant solutions to their problems.
11 Best Complaint Management Software for Faster Issue Resolution in 2025
“Your most unhappy customers are your greatest source of learning.” — Bill Gates Whenever entrepreneurs tell me they are sick of customer complaints, I think of the above-mentioned Bill Gates’s famous quote. While customer grievances are inevitable, I think they help your business learn from mistakes and improve. It’s all about perspective! If you, too,...
Top 7 Help Scout Alternatives & Competitors Worth Exploring in 2025!
Tired of dealing with Help Scout’s limitations? Don’t worry, there is a perfect Help Scout alternative waiting for you.
10 Best IT Ticketing Systems for Uninterrupted IT Support in 2025
If you’ve ever managed IT support, you know the struggle. Tracking requests gets messy. Responses are slow because everything’s manual. No one knows who’s doing what. And forget about prioritizing urgent issues—it’s chaos.
What Is Help Desk Management? | 11 Best Practices for Support Success
Behind every delightful customer experience is a well-oiled help desk, quietly working its magic.
What Is a Service Desk? Types, Benefits & Best Practices
Let’s face it—in today’s world, keeping everyone happy is a juggling act.
8 Best Help Desk Software for Schools and Universities: Updated List for 2025
As someone who’s worked closely with schools, I’ve seen the struggles firsthand.
Unlock Success: 8 Customer Success Plan Templates You Can’t Miss in 2024
Whether you wish to build the next tallest skyscraper or make the most of your customer success efforts – all great things start with a great plan!
8 Best HappyFox Alternatives for Improved Customer Support in 2025
HappyFox has established itself as a prominent player in the customer support software industry. However, if you’ve tried HappyFox and found it doesn’t quite meet your business requirements, you’re not alone.