Help Desk Blog Page

Popular Articles

10 Important Customer Satisfaction Metrics to Target in 2024
10 Important Customer Satisfaction Metrics to Target in 2024
How to Implement a Perfect IT Ticketing System
How to Implement a Perfect IT Ticketing System
15 Best Help Desk Practices & Principles for 2024
15 Best Help Desk Practices & Principles for 2024
What is Automated Ticket Routing? Benefits, Steps & More
What is Automated Ticket Routing? Benefits, Steps & More
What Is Help Desk Software?
What Is Help Desk Software?
Customer Complaint Management System with AI
Customer Complaint Management System with AI
Ticket Escalation Process: 10 Tips to Manage Them Better
Ticket Escalation Process: 10 Tips to Manage Them Better
What is a Ticket Management System?
What is a Ticket Management System?
10 Post-Purchase Customer Experience Tips with Real Examples
10 Post-Purchase Customer Experience Tips with Real Examples
How a Collaborative Inbox Can Improve Your Customer Support Process

How a Collaborative Inbox Can Improve Your Customer Support Process

In the pre-email era, people had to write letters, wait for them to get delivered, and then wait again for days to get a response.  Soon came the Internet, and the rest is history!  Earlier, what took days or weeks, can now be achieved in a matter of seconds. Awesome! However, email-arguably one of the...
Read More
SaaS Churn Rate: How to Prevent Churn for Your SaaS Company

SaaS Churn Rate: How to Prevent Churn for Your SaaS Company

Do you know what corporate mega-giants like Microsoft, Adobe, and Google have in common?  Besides, being worth billions of dollars, they all operate on the same ‘software as a service’ (SaaS) model.  However, surprisingly enough, not every SaaS company has been able to hit the jackpot.  The reason? Customer churn beyond control.  SaaS businesses out...
Read More
Proactive VS Reactive Customer Service: Which One Should You Choose?

Proactive VS Reactive Customer Service: Which One Should You Choose?

Traditionally, the customer service industry revolved around the idea of waiting for a customer to encounter a problem and then offering the required solution. It’s the same as closing the barn door after the horse has bolted.  Now, here is the modern approach to customer service called proactive customer service that says- why wait for...
Read More
10 Best Practices to Improve Shared Mail Inbox Management

10 Best Practices to Improve Shared Mail Inbox Management

When emails are coming in from multiple directions, managing shared inboxes can become quite a struggle. Factors such as email overload, lack of ownership, duplicate replies, and inefficient tracking can all add up to your email management woes.  So, is reaching ‘inbox zero’ leading to ‘productivity zero’?  By following the right shared inbox best practices,...
Read More
Types of Help Desk Software & Which One Should You Choose?

Types of Help Desk Software & Which One Should You Choose?

Do you know what is common between a primitive tribal man living in the jungles of Africa and a modern entrepreneur sitting in his New York office?  They both need the right tools to survive.  From wooden spears to sophisticated business software, tools have rapidly evolved to reduce human efforts and improve efficiency.  One such...
Read More
How to Implement Customer Service Policies for Your Growing Business

How to Implement Customer Service Policies for Your Growing Business

In a parallel universe, customers might be 100% satisfied with every brand they buy from. However, the reality is that modern customers are encountering horrifying service experiences in this part of the Universe. For example, who could forget the dreadful incident of the United Express Flight 3411 in 2017? Here is a quick recap: Right...
Read More
Cognitive VS Emotional Empathy: How to Build a Business Culture Around Both

Cognitive VS Emotional Empathy: How to Build a Business Culture Around Both

The contemporary business world is flooded with the dog-eat-dog corporate mentality. Entrepreneurs are always advised that to taste success, they need to be ruthless, competitive, and above all, pragmatic. Amidst all this unsentimental chaos, empathy often takes the back seat. Will the real CEO (Chief Empathy Officer) please stand up? The average entrepreneur will tell...
Read More
Why Help Desk Software Is Important For Businesses?

Why Help Desk Software Is Important For Businesses?

A help desk software is important for businesses serving customers. When businesses offer a delightful customer experience, sales increase. Customers become brand loyals and refrain from brand switching. 74 percent of people are likely to switch brands, in case they find the purchasing process difficult. A help desk ticketing system automates the workflow of issue...
Read More
How to Choose the Best Help Desk Software in Simple Steps

How to Choose the Best Help Desk Software in Simple Steps

There comes a time when managing your customer issues is no longer possible using spreadsheets or post-it notes. Help desk software seems like the only solution that can automate your support process and keep customers happy.  Now, when you raise the question- how to choose help desk software, there are literally thousands of things that...
Read More
What Is Help Desk Software? [Benefits, Types & Examples]

What Is Help Desk Software? [Benefits, Types & Examples]

As customers increasingly expect swift, effective, and personalized assistance, companies are turning to help desk software as an essential tool to meet these demands.  But what is help desk software?  At its core, help desk software is the nerve center for managing customer inquiries and support requests. It is a must-have tool for everyone, from...
Read More