ProProfs Help Desk Software Blog

10 Best Practices to Improve Shared Mail Inbox Management

When emails are coming in from multiple directions, managing shared inboxes can become quite a struggle. Factors such as email overload, lack of ownership, duplicate replies, and inefficient tracking can all add up to your email management woes. So, is reaching ‘inbox zero’ leading to ‘productivity zero’? By following the right shared inbox best practices,...

Types of Help Desk Software & Which One Should You Choose?

Do you know what is common between a primitive tribal man living in the jungles of Africa and a modern entrepreneur sitting in his New York office? They both need the right tools to survive. From wooden spears to sophisticated business software, tools have rapidly evolved to reduce human efforts and improve efficiency. One such...

How to Implement Customer Service Policies for Your Growing Business

In a parallel universe, customers might be 100% satisfied with every brand they buy from. However, the reality is that modern customers are encountering horrifying service experiences in this part of the Universe. For example, who could forget the dreadful incident of the United Express Flight 3411 in 2017? Here is a quick recap: Right...

Cognitive VS Emotional Empathy: How to Build a Business Culture Around Both

The contemporary business world is flooded with the dog-eat-dog corporate mentality. Entrepreneurs are always advised that to taste success, they need to be ruthless, competitive, and above all, pragmatic. Amidst all this unsentimental chaos, empathy often takes the back seat. Will the real CEO (Chief Empathy Officer) please stand up? The average entrepreneur will tell...

Why Help Desk Software Is Important For Businesses?

A help desk software is important for businesses serving customers. When businesses offer a delightful customer experience, sales increase. Customers become brand loyals and refrain from brand switching. 74 percent of people are likely to switch brands, in case they find the purchasing process difficult. A help desk ticketing system automates the workflow of issue...

How to Choose the Best Help Desk Software in Simple Steps

There comes a time when managing your customer issues is no longer possible using spreadsheets or post-it notes. Help desk software seems like the only solution that can automate your support process and keep customers happy. Now, when you raise the question- how to choose help desk software, there are literally thousands of things that...

What Is Help Desk Software? [Benefits, Types & Examples]

As customers increasingly expect swift, effective, and personalized assistance, companies are turning to help desk software as an essential tool to meet these demands. But what is help desk software? At its core, help desk software is the nerve center for managing customer inquiries and support requests. It is a must-have tool for everyone, from...

15 Best Help Desk Practices & Principles for 2025

Every business in this world, whether it’s a Silicon Valley startup or a Global business giant like Microsoft, has customers who demand top-notch assistance. The truth is that your business will have to deal with innumerable issues, requests, or complaints as long as your business has customers. In such a situation, a help desk software...

11 Best Canned Response Templates for Customer Support Emails

We all have heard entrepreneurs say “work smarter, not just harder.” But when customer support members have a dozen tasks to complete, and an endless number of customer queries to handle, the idea of working smarter appears delusional and working harder – all the more practical. However, fortunately enough, we have canned responses that can...

How to Improve Customer Experience in Call Centers

From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. However, not all phone conversations are a pleasant exchange of thoughts. Remember when you tried dialing a customer care number only to experience a painful never-ending hold...

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