8 Best SysAid Alternatives & Competitors for 2025
SysAid is one of the most popular service desk platforms available on the market today.
12 Best Intercom Alternatives & Competitors for 2025
Whether you are a marketing pro or a customer service professional, chances are you have already heard about Intercom.
What Is Customer Churn? 8 Strategies to Reduce Churn & Boost Loyalty
Every business exists as long as it has customers. But what if these customers decide to part ways due to inefficient support processes, defective products, or poor engagement? From startups to Fortune 100 companies, customer churn remains a tough nut to crack. Even small month-on-month increments in customer churn rate can raise serious concerns about...
11 Best ITSM Tools for Exceptional IT Support in 2025
A majority of businesses are adopting the best ITSM tools to build and maintain a strong IT ecosystem and offer interrupted IT support to customers and employees.
![What Is an SLA? [SLA Management Benefits & Best Practices]](https://www.proprofsdesk.com/blog/wp-content/uploads/2021/10/service-level-agreement-metrics.png)
What Is an SLA? [SLA Management Benefits & Best Practices]
No matter what service you offer to consumers—financial, customer support, SaaS, consultancy, etc., you need the right service level agreements (SLAs) to strengthen relationships.
How to Reduce Customer Complaints & Delight Customers in 2025
Customer service professionals across industries face a common question – How to reduce customer complaints?
11 Best Help Desk Metrics & KPIs to Boost Support Performance
Is your customer service team marching on without a clear sense of direction?
What Is An Omnichannel Customer Experience? Benefits, Examples & Tips
Over the last few years, there has been a lot of buzz around the term “omnichannel”. So much so that you will hear almost every business make big claims that they offer “omnichannel customer experience”. But as fancy as it might sound, what does omnichannel really mean? And how is it any different from multichannel?...
8 Best AI Help Desk Software for Smarter Support in 2024
Artificial intelligence (AI) is no longer a concept of Sci-Fi movies. Modern AI is right here— transforming the help desk landscape and empowering businesses to deliver faster, smarter, and more delightful customer experiences. For businesses seeking to elevate their support game, AI help desk software can be a game-changer – helping handle more queries, respond...
Top 15 Best Shared Inbox Software & Tools for 2025
Did you know that an average support professional spends about 28% (11 hours/week) of their workweek reading and answering emails? A shared inbox tool can check this by eliminating the need to forward emails back and forth, reducing email clutter, and ensuring everyone is on the same page. Over these 6+ years in customer service,...