ProProfs Help Desk Software Blog

8 Best Spiceworks Alternatives for 2025

There is a lot of buzz around Spiceworks – the “free” IT ticketing system. But, despite Spicework’s free pricing policy, if you are tired of forceful advertisements or simply want a tool with reliable support, I have some amazing options for you. After extensive research and analysis, I have compiled a list of 8 Spiceworks...

Top 5 Email Automation Software to Streamline Your Communications in 2024

Email management can soon turn into a headache when you have an overflowing inbox. Thanks to email automation software, I can automatically assign emails to team members, share automated responses, and organize my inbox with labels and statuses. Whether you are a sales, customer service, or marketing professional, I have listed the top 5 email...

What Is Email Management? 15 Effective Tips for Email Success in 2024

Ask any working professional for email management tips, and they will give you a long list. Ask them how much time they are still spending on email, and you will likely hear – “A lot! Most of our day.” Isn’t it surprising? Without proper management, your email can quickly spiral into a relentless stream of...

12 Cold Email Templates to Grow Reach & Sales in 2024

As digital communication constantly evolves, cold emailing is a critical strategy for businesses looking to expand their reach and forge new connections. But how do you compose the best email? Cold email templates can help you intelligently target your audience while maintaining a dose of personalization. With a well-designed template, you can share consistent, error-free...

What Is ITIL? [Versions, Benefits & How to Implement]

Information Technology Infrastructure Library—a comprehensive framework that has become the global standard for ITSM, is transforming the way businesses interact with technology. But what is ITIL, and why has it garnered such widespread acclaim? This guide will help you understand the origins, principles, and structure of ITIL, exploring how it can transform IT service management...

12 Sales Follow-Up Email Templates to Turn Silences Into Sales

Sometimes, in life, you may not hit the target on the first attempt. And who knows this better than a sales representative? After the first contact with a prospect, they may not be fully convinced to buy your product or service. This is where sales follow-up emails can help reignite their interests and push them...

17 Sales Email Templates for Maximum Leads & Conversions in 2024

When you spend hours crafting your magical sales emails, and customers don’t open them, all your efforts go down the drain. So, how do you draft killer emails that get the job done? Well, ready-to-use sales email templates can work wonders. The best sales email templates can help you enhance your email marketing efforts, generate...

10 Best Free Help Desk Software for 2025

I have always believed that investing in the right software system should not cost any business a fortune. Thankfully, there are some good free help desk software available in the market that can help your support team get up and running at almost ZERO investment. Yes, you heard that right! Whether you are a startup...

What Is ITSM? A Complete Guide for 2024

If you think ITSM (IT Service Management) is just about technology management, you may want to think again. Modern ITSM is a strategic approach to designing, delivering, and improving the way IT is used by your internal employees and external customers. Whether you’re new to this term and wondering “What is ITSM?” or looking to...

Automated Customer Service: Benefits, Tips & Examples

Gone are the days of long wait times or endless email threads with support representatives. Instead, companies are leveraging cutting-edge technology, such as artificial intelligence (AI), help desk software, chatbots, and self-service portals to implement automated customer service and provide 24/7 assistance to customers. Afraid you will miss the ride to the future of customer...

Help Desk Blog Page

Popular Articles