Help Desk Blog Page

Is BoldDesk as “bold” and powerful as it claims to be?  My experience with the tool revealed a few limitations, like fewer integrations, the absence of live chat and chatbot functionality, limited reporting, and so on. If you are sailing in the same boat and searching for the best BoldDesk alternative, this blog is for...

ProProfs Help Desk and HappyFox are both affordable and feature-rich help desk systems.  While ProProfs Help Desk is great for shared inboxes, automation, analytics, and multi-channel support, HappyFox enables users to collaborate with shared inboxes, automate ticket assignments, and track performance with reports. If you are unsure which one to choose, I will help you...

Suppose you’re responsible for selecting your company’s appropriate help desk solution. Two options that consistently emerge as top choices are ProProfs Help Desk and Zendesk.  Whether you are wondering which tool offers more value for your money or which is easier to start with, I have all the answers.  I will compare these two software...

Most help desk users face a common dilemma – which one to pick between ProProfs Help Desk vs. Help Scout.  If you do not have the answer already, I’m here to help you out. I’ve compared both these help desk systems across various parameters – from UI and customization to overall pricing.  Let’s see which...

To assist you in making the optimal choice between ProProfs Help Desk and Freshdesk, I’ve thoroughly compared these top-notch help desk platforms across various parameters – covering everything from UI to reporting.  Which one helps you boost customer experience without compromising on quality, efficiency and user satisfaction? Let’s discover that together! ProProfs Help Desk vs....

A common question among help desk users is – which one to choose between ProProfs Help Desk vs. Kustomer? If you’re unsure, I’m here to assist. I’ve evaluated both these help desk systems on several aspects – from user interface and reporting features to total cost. Let’s find out which tool comes out on top!...

ProProfs Help Desk and Intercom are two industry-leading help desk solutions in the market. Which tool gives you the most bang for your buck? To make your decision easier, I’ve compared both these help desk giants across various parameters – from UI and automation to overall pricing.  Let’s find out the better option!  ProProfs Help...