How Shaver Shebang Delivers Support Faster with ProProfs

About

Shaver Shebang is a North Carolina-based e-commerce company specializing in generic automatic and electric shaver cleaners. Founded by Steve Organek, the company is dedicated to providing high-quality products and exceptional customer service.

Problem

Steve, as a solo entrepreneur managing his eCommerce business Shaver Shebang, encountered limitations with his Gmail-based customer support system. He found it challenging to maintain efficient communication and provide timely responses, especially when away from his desk.

"Gmail with an add-on is good on the desktop, but trying to untether myself from the desktop and on a phone and tablet, it sucks." - Steve Organek

Limited access to customer information and communication tools on mobile devices
Difficulty tracking customer conversations and notes efficiently
Delayed response times due to reliance on a desktop computer

Solution

Recognizing the need for a more streamlined and accessible solution, Steve adopted ProProfs Help Desk. Its user-friendly interface and mobile capabilities aligned perfectly with his needs.

"ProProfs is pretty straightforward. It gave me an opportunity to fix up my canned responses...and also eliminate some." - Steve Organek

Centralized platform to manage and track all customer inquiries
Mobile-friendly interface for responding to customers on the go
Automated features like auto-forwarder and filtering to optimize workflows

Result

ProProfs empowered Steve to enhance his customer service significantly.

"You want to make your customer service quick. So if I respond within an hour instead of eight, that has an impact." - Steve Organek

Faster response times, contributing to increased customer satisfaction
Enhanced flexibility to manage customer inquiries from any location
Improved organization and efficiency through automation

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