Tired of deciphering long customer complaints or inquiries? Not anymore! ProProfs AI summarizes long conversational threads into meaningful data, giving you a better grip on the customer’s intent and reason for contact. This means you are always one step ahead!
Wish a genie could draft a response on your behalf? It’s possible now! By automatically interpreting an incoming message, ProProfs AI suggests relevant responses to customer inquiries, ensuring quick, accurate, and consistent communication.
Not happy with the auto-generated responses and want to add additional details? No worries. Prompt AI to generate a response based on your unique needs and delight your audience. For example, you can instruct the AI to inform the customer that their refund will be initiated next week.
Keep the human touch alive in every conversation to leave a lasting impression on your customers. Suggest AI to keep the response tone more Formal, Casual, or Neutral, allowing you to match the communication style to the customer's expectations for a tailored interaction every time.
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