Efficiently streamline your workflow by assigning tickets to the appropriate agents, ensuring a swift and targeted resolution for every customer query. Keep your team in the loop with timely notifications and alerts. Use priorities and labels to keep your inbox clutter-free.
Boost collaboration within your team by utilizing @ mentions to tag teammates, instantly bringing their attention to relevant discussions and tasks. Foster a culture of peer support as team members actively seek assistance and insights from one another.
A "collision" occurs when multiple people try replying to the same ticket. Replace collision with clarity by allowing team members to see who is working on what. Save your business from the embarrassment of sending duplicate replies to customers.
Resolve issues faster by splitting tickets into smaller tasks that respective teams can work on in parallel. For instance, if a customer complains about late product delivery, you can create a child ticket and assign it to the logistics team for faster resolution.
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
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