Effortless Help Desk Ticket Management

Easily track complete ticket lifecycle
  • tick ProProfs chat tick Automate ticket management
  • tick ProProfs chat tick Capture tickets from multiple channels
  • tick ProProfs chat tick Keep your inbox organized
  • tick ProProfs chat tick Real-time reports & dashboards
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sony
dell
cisco
dhl
yale
linkedin
Automate Ticket Management
Switch support from manual to "always on autopilot"

Automate your ticket management process left, right, and center. From ticket routing to notification sharing, automate each step of the way. Create a knowledge base and deploy website chatbots to deflect common customer service queries.

  • tick ProProfs chat tick Automatically route tickets to agents
  • tick ProProfs chat tick Stay up-to-date with notifications & alerts
  • tick ProProfs chat tick Deflect tickets with Knowledge Base & Chatbots
Capture Tickets From Multiple Channels
Email to chat, access all conversations in one place

Revolutionize customer support with our multichannel ticket management system. Seamlessly consolidate inquiries from various channels, including email, chat, and web forms, into a centralized system.

  • tick ProProfs chat tick Track all customer-facing emails with shared inbox
  • tick ProProfs chat tick Hold instant conversations with live chat
  • tick ProProfs chat tick Capture complete context with web forms
Keep Your Inbox Organized
Prioritize & filter tickets to never miss a message

Take control of your support queue with our robust ticket organization features. Effortlessly prioritize important tickets and customize views to focus on what matters most. Hold discussions with internal notes for collaborative problem-solving.

  • tick ProProfs chat tick Prioritize urgent issues & requests
  • tick ProProfs chat tick Sort with labels & filters
  • tick ProProfs chat tick Discuss with notes & attachments
Real-Time Reports & Dashboards
Improve service performance with insights & metrics

Unleash the power of help desk metrics with our ticket management software. Gain insights into ticket response and resolution time with customizable reports and real-time dashboards. Share CSAT surveys with customers and allow them to rate the service quality instantly.

  • tick ProProfs chat tick Track ticket response & resolution time
  • tick ProProfs chat tick Monitor agent ratings
  • tick ProProfs chat tick Capture feedback with CSAT surveys

ProProfs is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Help Desk Software Capterra Review
ProProfs Help Desk Software SoftwareSuggest Review
ProProfs Help Desk Software FinancesOnline Review
ProProfs Help Desk Software G2Crowd Review
ProProfs Help Desk Software SaaSGenius Review
ProProfs Help Desk Software CrozDesk Review

Ready to Simplify & Automate Ticket Management?

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