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Customer Support Satisfaction Survey
Every time a ticket is marked closed by an agent, a help desk customer satisfaction survey is triggered automatically. Empower customers by giving them the opportunity to rate their service experience instantly on a scale of 1-5.
Tailor your survey email template to reflect your brand. The best part? You can choose the inbox and also set the pre-defined time after which the survey is sent to the customer.
Get a comprehensive view of all your rated tickets to measure customer satisfaction across the board. Track both individual and team ratings to foster a collaborative and high-performing environment.
Create a culture of continuous improvement and learning through customer feedback. Identify training gaps in your team and reward agents who consistently set the bar high.
No credit card required.
