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Whether it is info@ or sales@, bring all your client-facing inboxes in one place. Hold instant interactions via live chat and expedite issue resolution. ProProfs Help Desk integrates with Salesforce and MS Dynamics, helping you get a consolidated view of every client.
Set up a secure client portal and allow clients to track the progress of their tickets in one place. With all ticket information available 24/7, you can avoid repeat calls or emails to your help desk. Secure your portal and safeguard client data using password protection.
Delightful customer service is a team effort. Allow agents to discuss issues and share confidential insights with the help of internal notes. Create multiple child tickets and assign them to different teams for faster resolution. Never lose sight of what’s important with ticket priorities and labels.
Save your team from monotonous and repetitive tasks. Create an online knowledge base to reduce your ticket volume by up to 80%. Deploy intelligent chatbots on your website to automate answers to routine client queries and requests. Create a repository of canned responses to deliver faster and more consistent replies.
Whether average ticket response time or total ticket volume, get a consolidated view of all performance metrics. Capture instant CSAT ratings post each service interaction, and schedule your help desk reports to ensure you never miss a crucial update.
No credit card required.
