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Grab hold of all team inboxes (info@, sales@, orders@, etc.) in a centralized hub, ensuring no important message gets overlooked. Connect with customers and partners via live chat for real-time assistance. Embed custom forms on your website to receive detailed requests and inquiries.
Revolutionize customer support with an online knowledge base — cutting ticket volume by up to 80%. Empower your customers and partners with meticulously crafted product manuals and user guides, ensuring they have the information they need readily available. Cater to your global audience with a multilingual help center, providing support in their preferred language.
Say goodbye to monotonous tasks and hello to a delightful customer service experience. Our software automates ticket delegation, ensuring no issue falls through the cracks. Automated notifications and alerts keep both customers and agents in the loop. Create your own intelligent chatbot in a matter of minutes, providing 24/7 assistance to your valued customers.
Gain valuable insights and effortlessly gauge your team's daily, weekly, or monthly performance using clear and actionable metrics. Assess customer satisfaction on each ticket with targeted email surveys. Streamline communication with key stakeholders by easily exporting reports or scheduling them for automatic delivery, ensuring you stay on top of your entire support process.
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
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