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Retail
Effortlessly manage diverse communication channels, from customer support to vendor relations, within a single, unified system. Enhance customer engagement with real-time support through our intuitive live chat feature. Efficiently handle complex queries by segmenting them into manageable child tickets for targeted resolution.
Equip customers with the tools to solve basic inquiries independently, decreasing the volume of common questions. Provide comprehensive FAQ and troubleshooting guides with ProProfs built-in knowledge base solution. Stay available for your customers round-the-clock, even when your retail store is closed.
Enhance your in-store efficiency with advanced automation tools. Steer every query or concern seamlessly to your team with automated ticket assignments. Deploy custom chatbots on your website to effortlessly resolve routine queries. Train bots to recommend complementary products and increase the average order value.
Master the art of retail customer service with key metrics like ticket response time, resolution time, etc. Engage customers with automated CSAT surveys, empowering them to rate their service experience in real-time. Stay informed with help desk reports and metrics delivered straight to your inbox.
No credit card required.
