Help Desk Software With AI Live Chat

Transform every chat, email, and message into tickets
  • tick ProProfs chat tick Create tickets during customer chats
  • tick ProProfs chat tick Automate support with AI chatbots
  • tick ProProfs chat tick Train AI bot using your own data
  • tick ProProfs chat tick Offer proactive support 24x7
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yale
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Create Tickets During Chat Sessions
Reduce your customer service turnaround time

Enhance customer service by instantly creating tickets during chats, slashing turnaround time. Attach chat transcripts for context and manage tickets directly from the chat window, streamlining support and improving customer experience.

  • tick ProProfs chat tick Create tickets while in a chat
  • tick ProProfs chat tick Attach transcripts for detailed context
  • tick ProProfs chat tick Access & manage tickets easily during chats
Automate Support with AI Chatbots
Assist customers in secs with ProProfs AI

Leverage AI chatbots to eliminate wait times, ensuring customers receive immediate support. Pre-chat forms capture crucial information upfront, streamlining the interaction. Automatically converting chats to tickets enhances efficiency, keeping customer service smooth and responsive.

  • tick ProProfs chat tick Eliminate long wait queues!
  • tick ProProfs chat tick Capture essential info early with pre-chat forms
  • tick ProProfs chat tick Auto-convert chats to organized tickets
Train AI Bot Using Your Own Data
Let AI scan through your data for precise answers

Ensure your AI chatbot is well-prepared to handle complex customer inquiries by training itusing your website or help center URL. Additionally, you can manually input extra instructions to fine-tune its responses and address specific customer needs. Before launching, thoroughly test your chatbot to ensure it performs seamlessly and accurately.

  • tick ProProfs chat tick Train bot using website or help center data
  • tick ProProfs chat tick Manually input additional instructions if needed
  • tick ProProfs chat tick Test your AI bot before going live
Offer Proactive Support 24x7
Offer Proactive Support 24x7
Reach out to website visitors at the right time

Automatically invite customers to chat based on the time spent on your website and anticipate questions they may have. Kickstart personalized conversations with the help of custom live chat greetings. Add announcements to notify visitors about upcoming products or events.

  • tick ProProfs chat tick Anticipate customer questions
  • tick ProProfs chat tick Grab attention with custom greetings
  • tick ProProfs chat tick Make product announcements

ProProfs is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Help Desk Software Capterra Review
ProProfs Help Desk Software SoftwareSuggest Review
ProProfs Help Desk Software FinancesOnline Review
ProProfs Help Desk Software G2Crowd Review
ProProfs Help Desk Software SaaSGenius Review
ProProfs Help Desk Software CrozDesk Review

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