Shared Inbox to Resolve Tickets Collaboratively

Access, assign, & track customer emails in one place

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Collaborate with shared inbox
Never lose track of emails with collaborative inbox
Delight customers with better ticket resolution
Stay organized with smart workflow

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What Is Shared Inbox Software?

Shared inbox software, also known as team inbox, allows multiple team members to read and send emails simultaneously from a shared email account such as support@company. Team members can collaborate using private notes, see who is working on what, and assign tasks to each other from a single interface. With a shared email inbox, you can monitor email performance metrics and share faster replies with respondents.

Why Your Business Needs Shared Inbox Software

Manage Multiple Inboxes in One Place

With a shared inbox tool, team members no longer have to share account credentials and passwords with each other. They can log in simultaneously and access multiple shared inboxes such as support@, sales@, contact@, etc.

Share Faster Email Responses

Shared inbox management software equips your team with all the features you need to share faster email responses. For example, you can create canned responses for routine customer queries and delight customers with quick replies.

Automated Email Assignment

For improved inbox management, every incoming email should have a delegated owner. You can use the Round-Robin method to automatically distribute emails to available team members and balance your team’s workload.

Collaborate in Real-Time

Successful teams have one thing in common – they collaborate with each other in real-time. You can allow team members to communicate with each other using private notes and detect when someone else is working on an email.

Capture Customer Feedback

What do customers think about your email response? There is only one way to find out - surveys. With a shared inbox system, you can share automated CSAT surveys with customers and monitor customer satisfaction.

Send Professional Emails

With every outgoing email you send to clients or partners, your business reputation is at stake. Shared inbox solution allows you to create custom email signatures and send professional-looking emails to recipients.

Collaborate With Shared Inbox

Get a team inbox engineered to deliver customer delight

Easily access and manage all customer-facing emails via a shared inbox (sales@, support@, help@, billing@, contact@, etc.). This way, you never miss a customer request and always send timely responses, ensuring delightful customers. Team inbox management enables teams to track who is working on what and resolve customer issues, requests, and complaints easily. With powerful collaboration features such as private notes, you can discuss email responses and resolve issues together.

Access multiple inboxes
Track who is working on what
Discuss using private notes

Never Lose Track of Emails With Collaborative Inbox

Tickets get resolved faster with prioritization, comments & labels

Close tickets faster with a collaborative email inbox. Automatically distribute tickets among team members who have the required skills or assign emails to other internal departments. With ProProfs shared inbox software, prioritize emails that demand urgent attention with the help of labels. Managers can track relevant email performance metrics such as average first response time, ticket resolution time, customer satisfaction, and more.

Assign tickets to relevant teams
Prioritize tickets with labels
Measure ticket resolution time

Tickets get resolved faster with shared email inbox

Manage Customer Emails More Efficiently!

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Delight Customers With Better Ticket Resolution

Improve support quality with canned responses, knowledge base, live chat, & ratings

Deliver delightful customer support with shared inbox management software

Cater to customer questions exclusively with a shared email inbox. Integrate your knowledge base to ProProfs Help Desk and enable customers to find answers to their questions instantly. Reach out to customers with live chat and provide proactive support. Draft and save canned responses to save time. Automate communication to customers whenever a ticket is created, updated, assigned, or resolved. Generate insightful reports and check agent ratings to measure customer delight.

Provide 24/7 self-help with knowledge base
Reach out to customers with live chat
Monitor agent ratings via reports

Stay Organized With Smart Workflow

Your help desk. Your way.

Start by getting all your customer-facing inboxes on the same screen so you can track all of them from a simple interface with no more long cc emails. Create users and organize them into teams, so managing roles, permissions, and task assignments easily with email sharing software. Next, set up your workflow rules around priorities, filters, and service level agreements.

No more long cc emails
Organize agents by team, role, etc.
Set rules based on SLAs

Must-Have Features of a Shared Inbox System

Agent Collision Detection
Get alerted when someone else is responding to an email to avoid duplicate replies.
Email Prioritization
Prioritize emails that demand immediate attention so you can delight customers.
Labels
Add Labels to emails to keep your shared inbox well-organized and tidy.

Spam Filtering
Add spam email addresses to the spam list and avoid irrelevant emails.
Chatbots
Create powerful chatbots to assist customers even when your team is not available to take emails.
Mobile App
Track email-related activities and updates on the move with a dedicated mobile app.

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I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

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ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

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