ProProfs Help Desk system offers a shared space for all your customer-facing inboxes (sales@, support@, help@, billing@, contact@, etc.). With a simple Gmail-like user interface, resolving customer issues would feel familiar but only better. Ensure every incoming ticket has a dedicated owner with smart ticket routing. Break complex issues into sub tasks with child tickets to delight customers with faster resolutions.
Automate 24/7 support with ProProfs Live Chat and Chatbot. Delight visitors with immediate answers and support, guiding them effortlessly towards purchase. Chatbots aren't just about automation, they're about building customer relationships that thrive!
Whether you wish to create an internal knowledge base for agents or a help center for customers, we have just the right template for you. Boost company-wide collaboration with internal comments. Restrict KB access to a few with password & privacy controls, or keep it open for everyone.
Our simple survey tool is designed to help you create beautiful surveys using 100+ ready-to-use templates and questions. Add your company logo and customize font, colors, buttons, etc., that reflect your brand. Share your surveys with customers via email, using a link, or embed them right on your help center for instant feedback.
ProProfs customer support suite provides you with everything you need to offer a delightful support experience and build relationships. Ticketing, chat, self-help, surveys, customer relationship management - all under one roof.
No credit card required.