Ticketing System Powered by ProProfs AI

Answer customer questions coming from multiple channels & deliver delight

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Centralize tickets from multiple channels
Use AI for faster ticket resolution
Collaborate to solve complex issues
Reduce ticket volume with a knowledge base
Measure customer support performance

Get Started Free

Get a Demo

Real-Life Success Stories

Witness how ProProfs Help Desk is transforming customer relationships

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Centralize Tickets from Multiple Channels

Email, social media, chat & forms — all channels in one place

Streamline your support process by consolidating all customer communications into one platform. With our help desk ticketing system, manage emails, live chats, and web form submissions efficiently, ensuring no customer query goes unanswered.

Stay on top of all customer-facing emails
Instant interactions via live chat
Create tickets using web forms

Use AI for Faster Ticket Resolution

Automate every step & let AI do the heavy lifting

Don’t have time to read long customer complaints or queries? Let ProProfs AI quickly scan the thread and summarize the customer intent. Save your agent’s time with AI-generated responses and resolve issues in a single click. Want to share a more detailed response? Simply prompt AI to personalize your response.

Understand customer intent at a glance
Save time with AI-generated responses
Prompt AI to generate specific replies

Collaborate to Solve Complex Issues

Unite your team for faster problem-solving

Don’t have the solution to a problem? No worries! Use internal notes to @mention your teammates and resolve issues collaboratively. Break down complex issues into manageable child tickets and assign them to different departments. Keep your inbox organized with priorities, filters, and labels.

Discuss tickets with internal notes
Break complex issues into child tickets
Stay organized with priorities, filters & labels

Reduce Tickets With a Knowledge Base

Free agents to address more pressing issues

Empower customers to find answers on their own with a comprehensive knowledge base, reducing the burden on your support team. Let agents answer questions with confidence with an internal knowledge base for your support team.

Slash your ticket volume by half
Public knowledge base for customers
Internal knowledge base for support agents

Measure Customer Support Performance

All performance metrics — right at your fingertips!

Use detailed reports and surveys to monitor and enhance the effectiveness of your customer support. Track ticket response and resolution times, evaluate individual and team performance and measure customer satisfaction with automated email surveys.