Zoho Desk vs. Freshdesk: In-Depth Comparison & Review for 2024
Among hundreds of help desk software in the market, the competition is stiff between two dominant players —Zoho Desk vs. Freshdesk. But why?
What Is a Ticketing System for Cybersecurity? Top 5 Tools to Eliminate Threats
Let me share a stat that will catch you off guard—there were 2,365 cyberattacks in 2023, with 343,338,964 victims.
How to Reduce Ticket Response Time: 10 Expert Strategies for 2024
Advancements in automation capabilities have created a new consumer breed: the “NOW” customer—the ones who demand instant solutions to their problems.
Top 7 Help Scout Alternatives & Competitors Worth Exploring in 2024!
Tired of dealing with Help Scout’s limitations? Don’t worry, there is a perfect Help Scout alternative waiting for you.
What Is Help Desk Management? | 11 Best Practices for Support Success
Behind every delightful customer experience is a well-oiled help desk, quietly working its magic.
What Is a Service Desk? Types, Benefits & Best Practices
Let’s face it—in today’s world, keeping everyone happy is a juggling act.
12 Best Intercom Alternatives & Competitors for 2024
Whether you are a marketing pro or a customer service professional, chances are you have already heard about Intercom.
What Is Customer Churn & 8 Ways to Reduce It
Every business exists as long as it has customers. But what if these customers decide to part ways due to inefficient support processes, defective products, or poor engagement?
11 Best ITSM Tools for Exceptional IT Support in 2024
A majority of businesses are adopting the best ITSM tools to build and maintain a strong IT ecosystem and offer interrupted IT support to customers and employees.
What Is an SLA? [SLA Management Benefits & Best Practices]
No matter what service you offer to consumers—financial, customer support, SaaS, consultancy, etc., you need the right service level agreements (SLAs) to strengthen relationships.