ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Last modified: January 6, 2025

What Are Customer Service SLAs: A Guide (With SLA Templates)

Imagine this: A customer’s frustration mounts as they wait days for a response to their urgent support request. Meanwhile, your team is unsure of who’s responsible or what the promised turnaround time actually is. Seems familiar?

Last modified: January 6, 2025

Top 9 UVdesk Alternatives in 2025 for Smarter Support!

You’re managing support tickets, but something’s off. The tool you’re using isn’t as intuitive as it should be, and you’re starting to feel the strain. If UVdesk is your current struggle, don’t worry—it’s time to find a better UVdesk alternative!

Last modified: November 7, 2024

Zoho Desk vs. Freshdesk: In-Depth Comparison & Review for 2025

Among hundreds of help desk software in the market, the competition is stiff between two dominant players —Zoho Desk vs. Freshdesk. But why?

Last modified: October 23, 2024

What Is a Ticketing System for Cybersecurity? Top 5 Tools to Eliminate Threats

Let me share a stat that will catch you off guard—there were 2,365 cyberattacks in 2023, with 343,338,964 victims.

Last modified: October 23, 2024

How to Reduce Ticket Response Time: 10 Expert Strategies for 2025

Advancements in automation capabilities have created a new consumer breed: the “NOW” customer—the ones who demand instant solutions to their problems.

Last modified: October 23, 2024

Top 7 Help Scout Alternatives & Competitors Worth Exploring in 2025!

Tired of dealing with Help Scout’s limitations? Don’t worry, there is a perfect Help Scout alternative waiting for you.

Last modified: October 11, 2024

What Is Help Desk Management? | 11 Best Practices for Support Success

Behind every delightful customer experience is a well-oiled help desk, quietly working its magic.

Last modified: October 11, 2024

What Is a Service Desk? Types, Benefits & Best Practices

Let’s face it—in today’s world, keeping everyone happy is a juggling act.

Last modified: September 26, 2024

12 Best Intercom Alternatives & Competitors for 2025

Whether you are a marketing pro or a customer service professional, chances are you have already heard about Intercom.

Last modified: January 6, 2025

What Is Customer Churn? 8 Strategies to Reduce Churn & Boost Loyalty

Every business exists as long as it has customers. But what if these customers decide to part ways due to inefficient support processes, defective products, or poor engagement? From startups to Fortune 100 companies, customer churn remains a tough nut to crack. Even small month-on-month increments in customer churn rate can raise serious concerns about...