ProProfs Editorial Team

Customers today have more options than ever to communicate with your brand. They can share a query via live chat, drop a feature request via email, or share their experience on social media.  As a result, it is all the more important to manage all inbound and outbound conversations using the best customer communication management...

Churn is sneaky. It doesn’t announce itself. It shows up weeks later in a renewal email you didn’t expect. I’ve seen teams do everything right on paper and still lose customers because no one had a clear view of what was actually happening. That’s why customer success software exists. When you’re growing fast, customer relationships...

Do you feel a sense of confusion around the terms customer success vs. customer experience? You are not alone.  Business terminologies can seem greek to most people. But understanding the smallest of differences between important terms can help you become a customer-centric brand.  The quality of both customer success and customer experience can help you...

The best customer service tips you follow can determine whether customers return to your brand or reach out to your business rivals.  Small business owners have a lot on their plates – endless product inquiries, tiny customer service budget, limited human resources, and so on. Amongst all these mountain-sized challenges, how do you delight and...

Have you ever wondered what the world’s largest hotel chains such as Marriott, Hilton, or Hyatt have in common? Well, the answer is delightful hotel customer service.  But handling hotel guests is not always smooth sailing!  While on the one hand, you have to deal with hundreds of last-moment cancellations, on the other hand, there...

Email is much like a mirror that reflects the personality and state of mind of the person sending it.  Customer service email etiquettes can reveal the values that your business stands for and how well you treat your customers.  For decades, email has been a popular channel to support customers. However, like any communication tool,...