ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Last modified: June 26, 2024

20+ Best Customer Communication Tools for 2025

Businesses are investing so much time, money, and effort in talking to customers. But why do customers find the mere thought of contacting a business painful? The truth is that communication is an ongoing process and works for those who work at it. You don’t need an encyclopedia-sized guide to master the art of communications....

Last modified: October 4, 2024

ITIL Best Practices for a Better Customer Experience

The introduction of artificial intelligence, smartphones, and other digital devices has revolutionized how people interact using information and technology. Amidst such rapid changes, how do you improve your IT services while ensuring a better customer experience? Well, ITIL best practices can help you set the right foundation! The ITIL best practice framework can help you...

Last modified: June 27, 2024

Top 10 Hiver Alternatives & Competitors for 2024

Hiver is an easy-to-use and affordable tool that allows teams to get started quickly. I used Hiver right inside my Gmail inbox and loved the familiar interface. But there is more to the story! Hiver is a Gmail-only tool, meaning that it will not work if you use any other email client. No wonder many...

Last modified: November 27, 2024

10 Best Examples of Welcome Email Templates for New Customers

“Welcome Aboard! Your Adventure Starts Here!”

Last modified: June 25, 2024

20 Ways to Improve Customer Support and Delight Customers

Every business out there wants to improve customer support after they have made some serious blunders that cost them their customers. Think of situations where customers were ignored as soon as they entered your store, or perhaps they were made to press X, Y, Z buttons and still could not connect to a human agent. ...

Last modified: June 27, 2024

10 Basic Help Desk Mistakes (And How to Avoid Them)

We all know that investing in good customer service is wiser than neglecting it. But why do so many customer service teams keep on repeating the same mistakes again and again? When you overlook your help desk mistakes, they can spoil the customer experience, increase churn, sabotage your business, and turn it into a failure...

Last modified: July 5, 2024

Zendesk vs Jira Service Desk: Which Help Desk Should You Choose?

What happens when you put two popular help desk tools against one another? In this never-ending battle of Zendesk vs Jira Service Desk, how do you pick the best one? Both Zendesk and Jira Service Desk are loaded with similar functionalities which makes it hard to differentiate. But just like any great help desk software,...

Last modified: June 20, 2024

Qualities of a Good Customer Service Representative

However, if everyone seems so driven to champion the welfare of customers, how come not all of them are able to meet expectations? Where do some companies go wrong? When evaluating possible reasons, you can’t overlook the role of your customer-facing employees. Your organization may have the best technology, customer support software, or even clearly...

Last modified: June 20, 2024

How to Reduce Customer Service Response Time

Successful brands such as Amazon, Disney, and Apple have one thing in common – they are known for fast and delightful customer service. There is no doubt that customer service has become the most important brand differentiator. It brings repeat sales, boosts retention, and contributes to your bottom line. When organizations improve their customer service...

Last modified: May 8, 2024

10 Ways to Customize Your Help Desk Software

Are you looking for customizable help desk software that fits perfectly into your team? Let’s be honest, despite having similar goals, no two customers service teams are the same. They differ in aspects such as team size, workflow, hierarchy, and even how they monitor their performance. The best thing about help desk customization is that...