ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Help Scout vs Zendesk: Which Help Desk Should You Choose?

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 4 Aug, 2025

Whether you have ten customers or a million, you need to support your customers, track their complaints, and resolve their queries in a timely manner. However, when you search for the best help desk software, you are greeted with tools that look quite similar at the first glance. One such common battle is Help Scout...

10 Best Client Portal Software for Customer Self-Service in 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 30 Jul, 2026

Over the years, I’ve noticed that while email is fine for starting a conversation, it’s bad at showing progress. That’s why my support team ended up answering the same question again and again: “Where does my request stand?” Client portal software fixes that gap. It gives customers a secure login where they can see all...

Customer Service in Hotel: Importance, Tips & Best Practices

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Apr, 2026

Have you ever wondered what the world’s largest hotel chains such as Marriott, Hilton, or Hyatt have in common? Well, the answer is delightful hotel customer service. But handling hotel guests is not always smooth sailing! While on the one hand, you have to deal with hundreds of last-moment cancellations, on the other hand, there...

Customer Service Email Etiquette: 10 Golden Rules to Follow

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 29 Apr, 2026

Email is much like a mirror that reflects the personality and state of mind of the person sending it. Customer service email etiquettes can reveal the values that your business stands for and how well you treat your customers. For decades, email has been a popular channel to support customers. However, like any communication tool,...

30+ Empathy Statements for Customer Service

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 15 Oct, 2025

Customer service gurus and experts are all talking about using empathy statements. But is it really that simple? In the field of customer service, no news is good news. Every day you deal with hundreds of complaints and angry customers who are ready to pounce on you like a cheetah on a gazelle. Amidst such...

Zendesk vs Salesforce: Which Help Desk Should You Choose?

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 21 Oct, 2025

Zendesk vs. Salesforce is a common dilemma that most entrepreneurs and customer service managers face. On one hand, they are attracted by the powerful features of Zendesk, and on the other hand, they find Salesforce as a complete brand. So between Zendesk and Salesforce Service Cloud, which help desk software deserves your time and money? ...

Help Desk Checklist: 10 Essential Steps for Seamless Customer Support

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 15 Oct, 2025

When you set up help desk systems in place, it is alright not to know which factors to consider. It is natural for multiple questions to pop inside your head – “Which channels should we choose? How do we automate tasks? What metrics should we target for better results?” Making the most of your help...

20+ Best Customer Communication Tools for 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 30 Jul, 2026

Businesses are investing so much time, money, and effort in talking to customers. But why do customers find the mere thought of contacting a business painful? The truth is that communication is an ongoing process and works for those who work at it. You don’t need an encyclopedia-sized guide to master the art of communications....

ITIL Best Practices for Optimizing IT Service and Customer Experience

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 15 Oct, 2025

The introduction of artificial intelligence, smartphones, and other digital devices has revolutionized how people interact using information and technology. Amidst such rapid changes, how do you improve your IT services while ensuring a better customer experience? Well, ITIL best practices can help you set the right foundation! The ITIL best practice framework can help you...

Top 11 Hiver Alternatives & Competitors for 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 29 May, 2026

Hiver is an easy-to-use and affordable tool that allows teams to get started quickly. I used Hiver right inside my Gmail inbox and loved the familiar interface. But there is more to the story! Hiver is a Gmail-only tool, meaning that it will not work if you use any other email client. No wonder many...