ProProfs Editorial Team

SaaS or software as a service is a profitable business model. You create an awesome product, spend a little on marketing, acquire new users, and voila, profits roll in. But when users are stuck somewhere, how do you offer awesome SaaS customer support?  Due to the laser-sharp focus on development and sales, SaaS customer support...

Just like sales or marketing, customer service teams are always under the pressure to reduce customer service costs and stick to “the budget”.  But with never-ending phone calls and flooded inboxes, how do you improve the customer support experience without spending some dollars?  keeping your service costs down does not mean ignoring customer satisfaction. It...

A lot of contemporary businesses realize the importance of customer satisfaction but get clueless when you ask them a single question, “So, how do you measure customer satisfaction?” Customer satisfaction metrics can help – allowing you to measure customer loyalty, identify at-risk customers, reduce churn, and attract new customers in a crowded marketplace.  In short,...